Customer Service Representative – arenaflex Outdoor Living Solutions & Order Management – Bartlesville, OK

About arenaflex – Shaping Outdoor Living Experiences

At arenaflex, we are the premier provider of outdoor living solutions across North America. Our award‑winning portfolio empowers homeowners, designers, and contractors to Live Well Outside by delivering durable, high‑performance products that transform backyards, patios, and commercial spaces into inviting retreats. From hardscape and masonry to fencing, decking, railing, and specialty concrete mixes, our comprehensive range of materials helps people connect, reflect, and recharge in the great outdoors. As a member of the arenaflex family, you will be part of a legacy that blends innovative product development with a commitment to exceptional customer service.

Why Join arenaflex?

Working at arenaflex means you’ll enjoy the best of both worlds: the close‑knit, supportive atmosphere of a small business combined with the career‑advancement opportunities of a large, globally‑recognized organization. Our culture celebrates diversity, inclusion, and continuous learning. Whether you’re just starting your career or looking to deepen your expertise, arenaflex offers a clear pathway for growth, mentorship, and internal promotion.

Position Overview

The Customer Service Representative role is the frontline of our commitment to customer satisfaction. You will be the trusted point of contact for customers seeking product information, order assistance, and resolution of any issues that arise. By delivering timely, accurate, and courteous support, you will help maintain the high standards that arenaflex customers expect from a market leader.

Key Responsibilities

• Provide knowledgeable assistance to customers regarding product specifications, ordering procedures, and delivery timelines.
• Enter sales orders accurately into the ERP system, ensuring proper billing and scheduling for delivery.
• Generate and dispatch quotes, product literature, and sample kits to prospective and existing clients.
• Coordinate delivery schedules with the dispatch team, balancing customer expectations with logistical constraints.
• Gather and relay necessary documentation to the credit department for order approval.
• Process credits and debits with precision, adhering to company policies and financial controls.
• Onboard new customers into the Salesforce platform, ensuring data integrity and completeness.
• Answer inbound calls promptly, delivering a pleasant and professional phone demeanor.
• Receive and process sales orders from field representatives, customers, fax, and email channels.
• Execute credit card and check approvals, following secure transaction protocols.
• Organize, file, and maintain customer records for audit compliance and easy retrieval.
• Print and distribute electronic purchase orders to internal stakeholders.
• Perform additional duties as assigned, both temporary and permanent, to support the team’s objectives.

Essential Qualifications

• Education: High school diploma or equivalent; relevant experience may substitute for formal education.
• Detail Orientation: Proven ability to manage precise data entry, order tracking, and documentation.
• Mathematical Aptitude: Comfortable performing basic calculations related to pricing, discounts, and credit approvals.
• Technology Proficiency: Strong command of the Microsoft Office suite (Word, Excel, Outlook) and familiarity with multi‑line phone systems.
• Organizational Skills: Ability to prioritize tasks, manage multiple requests simultaneously, and meet deadlines.
• Communication Skills: Clear, courteous, and persuasive verbal and written communication, especially over the phone.
• Physical Requirements: Ability to sit for extended periods, perform repetitive hand motions, and lift modest items (e.g., shipping tickets, small packages).

Preferred Qualifications & Additional Skills

• Previous experience in a customer‑service or order‑entry role within the building‑materials or outdoor‑living industry.
• Familiarity with CRM platforms such as Salesforce or similar systems.
• Experience handling credit approvals and financial documentation.
• Demonstrated problem‑solving abilities and a proactive approach to issue resolution.
• Ability to adapt quickly to evolving processes, product lines, and technology upgrades.

Core Competencies for Success

• Customer‑Centric Mindset: A genuine desire to help customers succeed and a commitment to exceeding expectations.
• Team Collaboration: Willingness to work closely with sales, dispatch, credit, and logistics teams to deliver seamless service.
• Resilience & Patience: Capacity to remain calm and professional when handling challenging inquiries or high‑volume periods.
• Continuous Learning: Openness to ongoing training on product knowledge, software tools, and industry trends.
• Integrity & Confidentiality: Respect for customer privacy and adherence to company policies regarding data security.

Career Growth & Development Opportunities

At arenaflex, we invest in our people. As a Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs to accelerate your proficiency.
• Regular product training sessions that keep you up‑to‑date on the latest outdoor‑living innovations.
• Cross‑functional exposure, allowing you to explore pathways into sales, logistics, or operations management.
• Professional development resources, including tuition reimbursement, certifications, and leadership workshops.
• Clear promotion tracks that recognize performance, initiative, and commitment to the arenaflex mission.

Compensation, Perks & Benefits

While exact figures are tailored to experience and market conditions, arenaflex offers a competitive compensation package that includes:

• Highly competitive base salary with performance‑based incentives.
• Comprehensive medical, dental, and vision coverage for you and eligible dependents.
• Disability and life insurance options.
• Group retirement savings plan with company matching contributions.
• Wellness programs that promote physical, mental, and financial health.
• Paid time off, holidays, and flexible scheduling to support work‑life balance.
• Employee assistance programs, tuition assistance, and opportunities for community involvement.

Work Environment & Culture at arenaflex

Our Bartlesville office reflects the arenaflex ethos of collaboration, respect, and innovation. You’ll find:

• A supportive team that values diverse perspectives and encourages open dialogue.
• Modern workstations equipped with the latest technology to streamline your daily tasks.
• Regular team‑building events, both virtual and in‑person, that foster camaraderie.
• Recognition programs that celebrate individual and collective achievements.
• A commitment to safety, with ergonomic assessments and resources to minimize repetitive‑motion strain.

How to Apply

If you are ready to become a vital part of a company that is redefining outdoor living, we invite you to submit your application today. Click the “Apply” button below, complete your profile, and our hiring team will review your credentials. You will be able to track the status of your application 24/7 through our secure portal.

Apply Now

Join arenaflex – Make an Impact Every Day

At arenaflex, your work directly influences the experiences of countless customers who rely on our products to create memorable outdoor spaces. By delivering exceptional service, you help uphold our reputation for quality, reliability, and innovation. We look forward to welcoming a dedicated, detail‑oriented professional who shares our passion for excellence. Apply today and start a rewarding career with arenaflex!