[Remote] Customer Service Representative (Dental & Vision Benefits) Remote in TX or In-Office San Antonio

Note: The job is a remote job and is open to candidates in USA. Ameritas is an insurance, financial services, and employee benefits provider seeking Customer Service Representatives to enhance customer loyalty through exceptional service. The role involves communicating with policyholders and providers to address inquiries related to eligibility, claims, and plan provisions, while ensuring compliance with privacy policies.

Responsibilities

• Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues
• Documents customer inquiries and related customer data electronically
• Assists service team(s) with back office support functions
• Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures
• Supports department goals by achieving established service standards and metrics

Skills

• High school diploma or equivalent
• 0-2 years of related experience Contact center, customer service, dental office and/or insurance experience is highly preferred
• Ability to work overtime when required to support business needs
• Excellent verbal and written communication skills. Demonstrates initiative when assessing situations
• Proficient use of computer systems and keyboarding skills

Benefits

• 401(k) Retirement Plan with company match and quarterly contribution
• Tuition Reimbursement and Assistance
• Incentive Program Bonuses
• Thrive Days - Personal time off
• Paid time off (PTO)
• Health Benefits: Medical, Dental, Vision
• Health Savings Account (HSA) with employer contribution
• Well-being programswith financial rewards
• Employee assistance program (EAP)
• Professional development programs
• Leadership development programs
• Employee resource groups
• StrengthsFinder Program
• Matching donations program
• Paid volunteer time 6 hours per month
• Generous paid maternity leave and paternity leave
• Fertility, surrogacy and adoption assistance
• Backup child, elder and pet care support

Company Overview