Sales Support Analyst 1

AAA The Auto Club Group is seeking a Sales Support Analyst to join their team. The role involves providing support to sales and club delivery systems, addressing agent pay and service issues, and assisting with customer service inquiries while maintaining accurate records and reports.

Responsibilities

• Provides support to Auto Club Group (ACG) sales/club delivery systems including input, analysis, research and maintenance of agent pay issues/club service issues
• Acts as a resource for management and agent questions pertaining to various sales and/or club issues (e.g. agent number changes, agent appeals, technical support, product and payments, agent appointments, agent contests and recognition programs, club products: tickets, driving permits, legal fee reimbursements, etc.)
• Analyzes data and maintains computer tables to ensure accurate reports and management information
• Provides support to the customer service helpline and/or responds to telephone inquiries and e-mail requests
• Documents and maintains records to track problems/concerns regarding various pay or product issues
• Analyzes and processes information that may include the following: house book cuts for agents, pay information to accounts, agent award measurements, ticketing inventories, agent commission adjustments/exemptions, etc
• Works with various departments (Payroll, Corporate Disbursements, General Counsel, etc.) in support of field/club operations and may develop communication and/or assist in the development of training programs to ensure field personnel have current information regarding updated processes and revised/new programs

Skills

• College level coursework in Business Administration, Computer Science, Marketing, Communications or a related field, or related work experience in a customer service or business administration environment
• P.C. software applications (e.g. Excel, Word, Access, Callidus, PeopleSoft, etc.)
• Database record maintenance and reporting
• Navigating multiple sources of information and applying information as needed
• Investigating problems and providing information and timely follow-up to customer/client
• Preparation and presentation of materials
• Analyzing, interpreting and summarizing technical information
• Performing basic mathematical calculations including statistics
• Serving as a team member on projects
• Developing and analyzing system generated reports and data relating to various sales support functions (e.g. sales production, commissions, incentive payments, agent recognition/contests, ticket inventory, change of agent, agent appointments, etc.)
• Responding to customer service helpline/telephone inquiries/e-mail requests
• Developing and documenting standards, methods and procedures
• Working in a team environment and communicating effectively with others
• Working independently and setting appropriate priorities to meet deadlines
• Strong writing skills for report/technical writing. (A writing sample may be required at time of interview)
• Commission registers and reports
• Sales policies and procedures
• Travel policies and procedures
• Sales compensation and/or transfers
• IPM
• Sales rules
• Intranet/internet on-line documentation
• Payroll files
• Agent support functions
• Branch ticketing procedures
• Branch policies and procedures
• Maintaining statistical and financial records for accounting purposes

Benefits

• Annual bonus potential based on performance
• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement
• Hybrid work arrangement (time spent in office and remote)

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