Electricalmechanical Support Specialist
Dometic is a global market leader in the mobile living industry, seeking a passionate Electromechanical Support Specialist within their Engineering capability. In this role, you will provide technical support to customers, diagnosing and resolving product and installation issues while maintaining high levels of customer service.
Responsibilities
- Conducts technical support and problem solving, primarily via telephone and email, directly with end users, diagnosing and resolving product and installation issues
- Receives, investigates and processes warranty claims, including maintaining and entering RMA data information in ERP, completing claim reports, and entering replacement orders
- Creates and maintains product documentation for both product installation and maintenance
- Creates knowledge base content and publishes content as required
- Provides technical content for website and other marketing material
- Supports product testing and evaluation
- Assists in both mechanical and electrical product design
- Works effectively within a small team while providing and maintaining the highest level of customer service to both internal and external customers
- Provides general backup support for order entry and other customer related needs
Skills
- Relevant technical knowledge gained through education, training, or hands‑on experience
- Knowledgeable in electrical power systems including batteries, converters, inverters and AC power, solar controllers, solar panels and wiring
- Experience with hand tools and common diagnostic equipment
- Minimum of 1 year experience in a fast-paced, high-volume workplace
- Strong customer service skills and problem-solving skills
- Ability to manage and prioritize a high volume of tasks
Benefits
- Medical/Dental/Vision Insurance
- Employee Assistance Program (EAP)
- Disability insurance (STD/LTD)
- Retirement Programs (RSP and Company Pension Plan)
- Paid Vacation
- Statutory Holidays
- Free on-site parking
- Tuition and Professional Designation dues assistance
- Employee discounts on our incredible products
- Company events
- Opportunities to make an impact.
- Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely.
Company Overview