Experienced Customer Onboarding Manager, SMB | EMEA – Unlock Global Opportunity for Every Person, Team, and Business

At arenaflex, we're revolutionizing the way global teams work together by providing an all-in-one payroll and HR platform that's built for the modern world. Our vision is to unlock global opportunity for every person, team, and business, and we're looking for a talented Customer Onboarding Manager to join our team in EMEA.

Who We Are

arenaflex is the fastest-growing Software as a Service (SaaS) company in history, transforming how global talent connects with world-class companies. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. With a team of 6,000 spanning over 100 countries, speaking 74 languages, and a connected and dynamic culture that drives continuous learning and innovation, we're proud to be a leader in the industry.

Why Join Us?

As a Customer Onboarding Manager at arenaflex, you'll be at the forefront of the global work revolution, tackling complex challenges that impact millions of people's working lives. With our momentum – backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years – you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Your Role

As the face and voice of arenaflex for our clients, you'll be responsible for onboarding clients and setting them up for durable relationships with our platform to enable long-term success. You'll serve as our client's trusted advisor by providing strategic guidance during the onboarding phase on operational and product-related issues. Simultaneously, you'll be an internal advocate for clients with arenaflex by championing new products and capabilities to facilitate the expansion of each client's business with our platform. You'll facilitate on-time onboarding through project management of all stakeholders involved.

Key Responsibilities

* Help customers from low and medium-touch journeys through onboarding and offboarding

• Assist your teammates with escalations and day-to-day questions on processes and arenaflex products
• Take additional responsibilities to drive more complex projects, and drive process and product improvements to impact wider teams
• Set up customers to success in a timely manner through becoming an expert in arenaflex products
• Problem-solve Client's issues and proactively advocate for Client's success
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
• Suggest and implement ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.

Qualifications

* A minimum of 3+ years of relevant experience in an onboarding/integration manager role and a deep understanding of how to launch and manage complex onboarding journeys

• Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert
• A creative approach to problem-solving and an ability to embrace the challenge with the tools at your disposal
• Excellent communication skills with great written and presentation skills
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them
• Demonstrate understanding of project management principles and an ability to lead projects to completion successfully
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren't deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some Things You'll Enjoy

* Stock grant opportunities dependent on your role, employment status, and location

• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

Our Commitment to Diversity and Inclusion

At arenaflex, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.

How to Apply

If you're passionate about revolutionizing the way global teams work together and are looking for a challenging and rewarding role, please apply to this position. We can't wait to hear from you!

Note:

arenaflex uses Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. Apply for this job