Senior Customer Success Manager – Cyber Risk Management & Enterprise Account Growth

At arenaflex, we're on a mission to protect the world's data by providing elegant, robust solutions for our customers to find, acknowledge, and remediate cyber risk. With a rapidly growing customer base, we're expanding our Customer Success team to onboard and enable our customers, and we're looking for a seasoned Senior Customer Success Manager to join our high-performing team.

Why arenaflex?

arenaflex is a leading provider of security expertise and software, used by some of the world's largest, fastest-growing, and most innovative companies. Our customers always come first, and our Success team is dedicated to helping them solve their needs and challenges. We're passionate about building long-lasting relationships with our customers, and we're looking for individuals who share our passion for helping others, fixing problems, and driving growth.

What will you accomplish?

As a Senior Customer Success Manager at arenaflex, you'll be responsible for driving continuous value for a portfolio of enterprise accounts in all stages of the customer lifecycle. You'll act as a trusted advisor to your customers, meeting regularly with relevant stakeholders and continuing to drive engagement. Your key responsibilities will include:

• Onboarding strategic customers, focusing on maximizing value while finding opportunities to increase usage and create long-term value
• Providing resources to your customers, including success plans and customer-specific training sessions, and organizing regular check-in calls
• Translating your customer's requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize arenaflex
• Monitoring the health of your customers and intervening with proactive education when customers are not effectively using arenaflex to achieve the value they expected
• Advocating for the customer; providing updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities
• Driving customer satisfaction, product adoption, and ultimately, increasing the lifetime customer value of your assigned customers
• Developing strategic account plans that clearly articulate the customer's business, their goals, and how arenaflex can play into their success
• Engaging and collaborating in a fast-moving global team, contributing to ongoing improvements

What do we need from you?

To succeed in this role, you'll need:

• 4+ years' experience in customer success and account management working with or for enterprise organizations
• A self-starter with a proven track record of driving customer success and aligning complex customer solutions at the executive and department levels
• Experience with supporting, building & maintaining customer relationships
• Highly organized with the ability to update existing documentation and document new processes
• Proven success in owning growth and revenue for a book of business, including the end-to-end renewal process
• An understanding of cyber risk management or risk management frameworks
• Experience of working within the SaaS and the Cyber Security industries
• Experience navigating large and complex organizations to multithread and uncover opportunities for expansion
• High level of proficiency in the English language, both written and spoken
• The ability to work cross-functionally with many internal groups and be a team player
• Can translate complex ideas to a variety of audiences
• Ability to work with multiple teams, stakeholders, and subsidiaries within an organization
• High energy and a willingness to learn
• Self-motivated, independent, and organized

What would give you an edge?

While not required, experience in the following areas would be beneficial:

• Experience in Customer Success tools, such as ChurnZero or GainSight
• Experience with a CRM, such as HubSpot or Salesforce
• Understanding of technical cybersecurity compliance and certification activities such as NIST, PCI, and ISO27001
• Understanding of Cyber Security best practices
• Experience in project management
• Basic/working knowledge of APIs
• Experience navigating large enterprise relationships from implementation through value recognition and expansion

What's in it for you?

As a Senior Customer Success Manager at arenaflex, you'll enjoy a range of benefits, including:

• Monthly Lifestyle subsidy: Our employees use this for financial, physical, and mental well-being
• WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at arenaflex
• Generous Compensation: Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience
• $1,500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
• Generous Annual Leave/PTO allowances: Time to recharge your batteries
• 18 weeks paid Parental Leave: Irrespective of parenting role
• Personal Leave Allowance: This includes sick & carer's leave
• Fully remote working environment in the UK & Ireland
• Top-spec hardware: All team members will be provided with top-spec laptops for their roles

Join the arenaflex team

If you're passionate about helping others, fixing problems, and driving growth, we'd love to hear from you. Apply now to become a part of our high-performing team and help us protect the world's data. Apply to this job

About arenaflex

arenaflex is a Certified Great Place to Work in the US, Australia, UK, and India, establishing its position as a leading global technology employer. 99% of team members agree that arenaflex is a great place to work, apply now to find out why!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Note

For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. Before starting work with us, you will need to undertake a national police history check and reference checks. Also, please note that at this time, we cannot support candidates requiring visa sponsorship or relocation. Apply for this job