Experienced Full Stack Customer Service Representative – Hybrid Role at arenaflex

Join arenaflex, a pioneering leader in the telecommunications industry, as we continue to shape the future of connectivity and innovation. As an Experienced Full Stack Customer Service Representative, you will be at the forefront of our company, working in a hybrid role that combines in-center and remote work. This multifaceted position requires a unique blend of technical skills, customer service expertise, and adaptability to meet the evolving needs of our customers and the industry.

About arenaflex

arenaflex is a trailblazer in the telecommunications industry, with a rich history dating back nearly 150 years. From the invention of the telephone to the widespread adoption of 5G and Fiber, we have consistently pushed the boundaries of innovation and connectivity. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day. At arenaflex, we are committed to creating connections that change the world.

Job Summary

As an Experienced Full Stack Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various channels, including telephone, email, e-care, correspondence, TTY, and online chat. You will work in a hybrid role, spending 3-4 days per week in our call center and 1-2 days per week working from home. You will utilize various tools and systems to initiate, assist, and service customers, while maintaining a deep understanding of our products and services.

Key Responsibilities

* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.

• Troubleshoot and resolve customer impacting issues, such as voice and data issues that span multiple networks and interdependent network elements.
• Assist customers with products and services, including laptop connect services, air cards, USB devices, initial setup, and configuration of AT&T provided software and applications.
• Proactively engage T3 support (network and IT) to address and resolve issues.
• Remain proficient in all billing, rate plan, and feature matters.
• Develop a proven track record of resolving issues and retaining customers.
• Perform other duties as assigned by management.

Essential Qualifications

* At least one year of customer service experience.

• Call center experience.
• Advanced typing/keyboarding skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

* Experience with customer service software and systems.

• Knowledge of telecommunications products and services.
• Ability to work in a hybrid role, with a strong understanding of remote work requirements.

Skills and Competencies

* Strong customer service skills, with the ability to resolve complex issues.

• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong technical skills, including proficiency in customer service software and systems.
• Ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits

* Paid training, completed from home, to ensure you have the skills and knowledge needed to succeed in this role.

• Resources to encourage your career growth and development.
• Opportunities to work on a wide range of customer service call types, including advanced technical support, collections, retention, and billing and adjustments.
• Ability to develop a deep understanding of our products and services, and to provide expert-level support to our customers.

Work Environment and Company Culture

* Work in a dynamic and fast-paced environment, with a strong focus on customer service and innovation.

• Collaborate with a talented team of customer service representatives, who are passionate about delivering exceptional service to our customers.
• Enjoy a comprehensive benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
• Participate in a company culture that values diversity, inclusion, and employee well-being.

Compensation, Perks, and Benefits

* Competitive compensation package, with a starting hourly rate of $19.61.

• Comprehensive benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
• 50% employee discount on eligible AT&T wireless plans, AT&T Internet, and AT&T phone and wireless home phone.
• Opportunities for career growth and development, with a focus on customer service and innovation.

How to Apply

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds, and are committed to ensuring that our hiring practices are fair and unbiased.

Physical Requirements

* Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business.

• Ability to work in a fast-paced environment and adapt to changing priorities.

Basic Qualifications Tests

* Applicants will be expected to pass any assessments or tests associated with the position.

Training

* Classroom and/or virtual training, as dictated by needs of the business.

• On-the-job training, to ensure you have the skills and knowledge needed to succeed in this role.

Weekly Hours

* 40 hours per week.

Time Type

* Regular.

Location

* Evansville, Indiana. We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At arenaflex, we create connections that change the world. Apply for this job