[Remote] Membership Specialist
Note: The job is a remote job and is open to candidates in USA. Honeydew is building a platform for accessible skin treatments and is seeking a Full-Time Membership Specialist to support members remotely. The role involves responding to inquiries, managing sensitive situations, and ensuring a smooth experience for patients.
Responsibilities
- Respond to all membership emails within a 4-hour window during business hours
- Monitor and respond to questions in Slack from members or internal teams
- De-escalate and professionally handle emotionally sensitive inquiries from patients or members
- Troubleshoot account access, billing, and membership status issues
- Maintain clear documentation of interactions and flag any trends or issues
- Communicate with internal teams as needed to resolve complex issues
- Uphold privacy, empathy, and professionalism in every interaction
Skills
- Customer service experience
- Proven ability to de-escalate tense or emotional situations with empathy and clarity
- Excellent written communication skills—clear, kind, and concise
- Reliable, self-directed, and able to work independently
- Ability to manage time and prioritize while meeting the required 4-hour response window
- Zendesk Experience
- Customer retention experience
- Dispute resolution experience
Benefits
- Full remote flexibility
- Direct impact you can measure
- Ability to grow within the company
- $100 monthly tech stipend
- Free Honeydew membership
- Direct access to new dermatology treatments
- 20% off Honeydew products
- Bi-monthly get togethers
- Peer-to-peer recognition through Motivosity
- Health insurance & HSA match
- 401(k) retirement savings with employer match
- Unlimited time off
Company Overview