[Remote] Junior Client Success Manager
Note: The job is a remote job and is open to candidates in USA. Ylopo is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation software. They are seeking an ambitious, detail-oriented individual to join their Client Success Team as an Entry-Level Client Success Manager, where the individual will support clients in using their platform effectively and ensuring client success.
Responsibilities
- Meet with clients 1:1 to provide support, training, product knowledge, account reviews, and more
- Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk
- Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development
- Act as an advocate for client's needs
- Speak confidently and professionally with clients
- Work with the utmost urgency to work through client issues
- Maintain accurate documentation of client interaction (e.g., logging activity in Salesforce and internal systems, timely and correctly)
Skills
- Undergraduate degree preferred, preferably in business or communications
- Previous experience in a support or customer service
- Professional manner
- Consistent work habits and strong work ethic
- Strong organizational skills and attention to detail
- Ability to multitask, and work independently toward deadlines
- Strong project coordination skills
- Strong written and verbal communication skills, ability to work well in a small group setting
- Positive demeanor, trustworthy character
- Ability to take the initiative and see projects and tasks through to completion
- Ability to understand and convey detailed information about our services and systems
- Understanding of real estate and the real estate profession a plus, but not necessary
Benefits
- Medical, dental, and vision benefits
- Paid holidays
- Vacation
- Sick days
- A 401(k)
- Paid monthly parking (if applicable)
Company Overview