[Remote] REMOTE CUSTOMER SUPPORT & TRAINING SPECIALIST - Software Company (UTAH)
Note: The job is a remote job and is open to candidates in USA. Rumple is a fast-growing software company based in Southern Utah, and they are seeking a Customer Support & Training Specialist to assist customers in utilizing their platform. The role involves conducting live training sessions, troubleshooting issues, and providing exceptional customer support throughout the day.
Responsibilities
- Run live, one-on-one Zoom trainings with customers
- Answer support emails and phone calls
- Troubleshoot and compare data between systems
- Create quick training videos and walkthroughs (Loom, etc.)
- Test workflows and report issues to the team
- Help wherever needed across the team
Skills
- Outgoing and comfortable working directly with customers
- Strong communication skills
- Ability to troubleshoot and solve problems quickly
- Experience with remote training (Zoom or similar)
- Comfortable answering phones and supporting customers
- Proficient using a Mac computer
- Comfortable working in Excel
- Experience using ChatGPT in your workflow
- Familiarity with AI tools like Claude and how they can be used
- Experience with or ability to quickly learn Loom, Camtasia, or similar tools
Company Overview