[Remote] Junior Customer Success Associate
Note: The job is a remote job and is open to candidates in USA. Meera AI is an AI-powered conversation platform helping sales and support teams improve outreach and engagement. They are seeking a Junior Customer Success Associate to support customer onboarding, communication, and account management, working closely with Senior CSMs in a fast-paced startup environment.
Responsibilities
- Support onboarding of new customers alongside Senior CSMs
- Assist in tracking customer progress, adoption, and engagement
- Join customer calls and take clear, structured notes and follow-ups
- Help manage multiple accounts by tracking tasks, timelines, and action items
- Monitor basic customer health signals and flag risks proactively
- Coordinate across teams (Support, Product, Sales) to resolve issues
- Maintain CRM hygiene (HubSpot or similar tools) with accurate data
- Assist with reporting, dashboards, and basic analysis of customer performance
- Help prepare materials for check-ins and QBRs
Skills
- 0–1 year of experience (internships, projects, or part-time work count)
- Strong written and verbal communication skills (this is critical)
- Highly organized and detail-oriented
- Ability to multitask and manage competing priorities
- Analytical mindset—you're comfortable working with data and identifying patterns
- Fast learner with a proactive attitude
- Comfortable working in a fast-paced startup environment
- Internship or exposure to SaaS, customer-facing roles, or startups
- Familiarity with tools like HubSpot, Salesforce, or Excel/Google Sheets
- Interest in AI, automation, or customer experience
- Experience with communication tools (email, chat, CRM workflows)
Benefits
- Work-Life Balance at Meera AI
- Strong collaboration and supportive team practices
- Direct access to leadership through an open-door policy that encourages transparency and open communication
Company Overview