Experienced Full Stack Data Entry Representative – Remote Customer Service
At arenaflex, we're on a mission to revolutionize the way people interact with healthcare services. As a leading retail pharmacy and healthcare company, we're committed to making a positive impact on people's lives through better health. We're now seeking an experienced and skilled Full Stack Data Entry Representative to join our team of dedicated professionals.
About arenaflex
arenaflex is a leading healthcare company that operates over 9,000 retail stores across the United States, Puerto Rico, and the U.S. Virgin Islands. We serve nearly 10 million customers every day, providing a wide range of pharmacy and healthcare services that drive access to care for underserved populations. Our goal is to create a seamless omnichannel experience for our customers, combining physical and digital platforms with cutting-edge technology to deliver exceptional products and services.
Job Summary
As a Full Stack Data Entry Representative, you will play a critical role in supporting our pharmacy operations by accurately and efficiently processing patient and medication data. You will work closely with our team to ensure that all data entry tasks are completed to the highest standards, while also providing exceptional customer service to our patients and healthcare providers.
Key Responsibilities
* Utilize arenaflex's remedy information entry methodology and rules to process new enrollments by entering information into our suitable systems.
* Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
* Investigate missing medication data and decipher clinical truncations (SIG codes).
* Resolve all data entry-related exceptions.
* Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
* Resolve Outsider Oddballs by reviewing, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
* Resolve phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
* Provide support to pharmacists, both those in the office and those in different areas.
* Identify and convey issues to senior-level staff as necessary.
Essential Qualifications
* High school diploma or equivalent.
* Essential level computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).
* Essential web browsing skills to include opening a program, composing URLs in the right area, using a web search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
* Middle-of-the-road level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
Preferred Qualifications
* At least one year of pharmacy professional experience in a retail or call center environment.
* At least one and a half years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency.
* Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
* Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
* Familiarity with Spanish and English.
What We Offer
* Competitive salary: $25-$35/Hour
* 100% remote work environment
* Opportunities for career growth and professional development
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Access to cutting-edge technology and tools
* Collaborative and dynamic work environment
How to Apply
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Join Our Team
At arenaflex, we're dedicated to making a positive impact on people's lives through better health. We're looking for talented and motivated individuals to join our team of dedicated professionals. If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity.