Experienced Customer Team Member – arenaflex Store
At arenaflex, we're committed to making a positive impact on our customers' lives and the communities we serve. As a Customer Team Member, you'll play a vital role in delivering exceptional customer service, working collaboratively with your colleagues to create a welcoming and inclusive store environment. If you're passionate about providing outstanding customer experiences and have a genuine care for the needs of others, we'd love to hear from you.
About arenaflex
arenaflex is a leading retailer dedicated to making a difference in the lives of our customers and the communities we serve. With a rich history spanning over 175 years, we've built a reputation for being a fair and inclusive employer, committed to taking care of our colleagues and their well-being. Our stores are at the heart of the communities we serve, and we're proud to be a part of the fabric of local life.
Job Summary
As a Customer Team Member at arenaflex, you'll be responsible for providing exceptional customer service, working collaboratively with your colleagues to create a welcoming and inclusive store environment. You'll be the face of arenaflex, helping our customers find what they need, answering their queries, and championing our products and services. If you're passionate about delivering outstanding customer experiences and have a genuine care for the needs of others, we'd love to hear from you.
Key Responsibilities
* Provide friendly and thoughtful service to customers, responding to their queries and championing arenaflex products and services
- Work collaboratively with colleagues to create a welcoming and inclusive store environment, supporting each other to solve problems and deliver a great shopping experience
- Ensure the store is safe and legal, maintaining high standards of housekeeping, stock management, and compliance with health and safety regulations
- Help introduce new products and services, making changes feel natural and sharing experiences with colleagues to ensure a smooth transition
- Support local community initiatives and events, getting involved in activities that make a positive impact on the community
Essential Qualifications
* A genuine care for the needs of customers and colleagues
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem-solving
- The flexibility to work a range of different shifts, including evenings and weekends
Preferred Qualifications
* Previous experience in a customer-facing role, preferably in a retail environment
- Knowledge of arenaflex products and services, or a willingness to learn
- Ability to work independently and as part of a team
- Basic math skills and accuracy when handling cash and operating a till
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work under pressure and manage multiple tasks simultaneously
- Basic math skills and accuracy when handling cash and operating a till
- Ability to lift and move stock, and stand for long periods
- Basic computer skills and familiarity with arenaflex systems
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our colleagues grow and develop their skills. As a Customer Team Member, you'll have access to:
- Full, paid training and development programs to help you build your skills and confidence
- Opportunities for career progression and advancement within the company
- A supportive and inclusive work environment, where you can share your ideas and contribute to the success of the team
- A range of benefits and perks, including discounts on arenaflex products and services, a pension scheme, and access to virtual healthcare services
Work Environment and Company Culture
arenaflex is a dynamic and inclusive employer, committed to creating a welcoming and supportive work environment. Our stores are at the heart of the communities we serve, and we're proud to be a part of the fabric of local life. As a Customer Team Member, you'll be part of a friendly and collaborative team, working together to deliver exceptional customer experiences and make a positive impact on the community.
Compensation, Perks, and Benefits
As a Customer Team Member at arenaflex, you'll enjoy a range of benefits and perks, including:
- Competitive hourly rate, including night shift premium
- 22.5 hours per week, with regular overtime opportunities
- 6-month temporary contract, with opportunities for permanent employment
- Full, paid training and development programs
- Access to virtual healthcare services for you and your family
- 30% discount on all arenaflex products and services
- A pension scheme with up to 10% employer contributions
- Wagestream – a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part-time colleagues)
- Cycle-to-work scheme
Building an Inclusive Workplace
At arenaflex, we're committed to building diverse teams and creating an inclusive work environment. We welcome applications from everyone and celebrate our differences. We're proud to be part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
How to Apply
If you're passionate about delivering outstanding customer experiences and have a genuine care for the needs of others, we'd love to hear from you. Please apply online, using the link below. You'll need to complete two online assessments, which will take around 20 minutes to complete. Apply to this job We reserve the right to remove a vacancy before the scheduled closing date. We look forward to hearing from you! Apply for this job