Experienced Customer Solutions Design Specialist – Network, Voice, and Contact Centre Solutions

Join arenaflex, a global leader in secure connectivity and collaboration platforms for businesses, as a Customer Solutions Design Specialist. In this exciting role, you will have the opportunity to design and deliver innovative solutions for arenaflex's customers, working as part of a dedicated team that spans the globe.

Why this job matters

As a Customer Solutions Design Specialist at arenaflex, you will play a critical role in shaping the future of business technology. With over 175 years of heritage, arenaflex has established itself as a B2B powerhouse, serving 1.2 million business customers internationally. Our customers rely on us to provide secure, efficient, and effective solutions that help them build stronger, smarter, and more secure businesses.

What you'll be doing

As a Customer Solutions Design Specialist, you will be responsible for delivering medium to large designs and collaborating with your colleagues to deliver solutions to our customers. You will contribute to technical discussions within the team, leading others towards a better understanding and encouraging a dialogue to improve the design principles used in the team. You will also promote what we do and understand the customers' needs to relevant solutions, continually challenge yourself, question current processes, and manage our changes to work efficiently.

Key Responsibilities:

* Contribute to technical discussions within the team, leading others towards a better understanding and encouraging a dialogue to improve the design principles used in the team.

• Promote what we do and understand the customers' needs to relevant solutions.
• Continually challenge yourself, question current processes, and manage our changes to work efficiently.
• Provide a deep technical knowledge in a simple manner to our customers.
• Manage the risks associated with your designs and drive a technology direction.

Skills You'll Need

* In-depth experience with Cisco ACI

• In-depth experience with Cisco SD-WAN
• Routing & Switching
• Cisco LAN/WAN
• CCNA/CCNP Qualified

What we're looking for

We're looking for a highly skilled and experienced Customer Solutions Design Specialist who is passionate about delivering innovative solutions to our customers. You will have a strong understanding of network, voice, and contact centre solutions, as well as excellent communication and interpersonal skills. You will be able to work effectively in a team environment, managing multiple projects and prioritizing tasks to meet deadlines.

Why join arenaflex?

* We value diversity and inclusion and believe in making a positive impact.

• We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
• We celebrate difference, foster innovation, and provide opportunities for you to be your best.
• With millions of businesses relying on us daily, joining arenaflex means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

What we offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible working arrangements, including remote work options
• Access to the latest technology and tools
• Recognition and rewards for outstanding performance

How to apply

If you're excited about this role and want to be part of a dynamic and innovative team, please submit your application. We welcome applications from diverse candidates who are passionate about delivering innovative solutions to our customers.

Note

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Don't meet every single requirement?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team. Apply for this job