Experienced Full Stack Customer Success Consultant – Strategic Accounts

Join arenaflex, a leading Govtech company, in transforming the way governments interact with their constituents. At arenaflex, we're driven by the excitement of building, implementing, and maintaining technology that's transforming the Govtech industry. Our mission is to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. With over 25 years of experience serving 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers, we've established an unmatched Subscriber Network that uses our digital solutions to make the world a better place.

About arenaflex

arenaflex has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as one of the best companies to work for on BuiltIn. Our comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services empower stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, arenaflex brings governments closer to the people they serve—driving meaningful change for communities around the globe.

The Role

We're seeking an Experienced Full Stack Customer Success Consultant – Strategic Accounts to join our team. As a trusted advisor, you'll be responsible for driving adoption, value realization, and long-term success for a focused portfolio of high-value strategic customers. These customers receive a more personalized and proactive level of service, including quarterly Strategic Review meetings, collaborative Success Planning, and tailored support for budget planning efforts.

Key Responsibilities

* Serve as a dedicated strategic advisor to a smaller, high-impact book of business

• Conduct quarterly Strategic Review meetings with each customer to assess progress, align on goals, and identify new opportunities
• Develop and maintain shared Success Plans that outline customer objectives, key milestones, and success metrics
• Provide annual Budget Planning Documents to support customers in securing internal funding and planning for future investments
• Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal
• Collaborate cross-functionally with Sales, Implementation, and Support to resolve issues and deliver value
• Analyze customer usage data and engagement metrics to inform proactive outreach and strategic recommendations
• Monitor customer health and implement mitigation strategies to reduce churn risk
• Identify and nurture expansion opportunities through consultative conversations and strategic planning
• Partner with Sales to co-develop account growth strategies and support upsell/cross-sell initiatives
• Present tailored value propositions to executive stakeholders
• Assist in RFP response process and present in a finalist capacity to a customer

You Will Love This Job If You Have

* 3–5+ years of experience in customer success, account management, or consulting, preferably with strategic or enterprise clients

• Proven ability to manage executive relationships and lead strategic planning conversations
• Strong analytical skills and comfort with data-driven decision-making
• Excellent communication, presentation, and interpersonal skills
• Experience with CRM systems (Salesforce preferred) and customer success tools
• Performance metrics:

+ Strategic Review completion rate and quality + Success Plan adoption and alignment with customer goals + Customer satisfaction and Net Promoter Score (NPS) + Retention and renewal rates + Product adoption and usage growth + Expansion revenue and opportunity identification

Don't Have All the Skills/Experience Mentioned Above?

At arenaflex, we're trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

* Responsible for arenaflex information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of arenaflex information assets in accordance with the company's information security program.

• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

At arenaflex, we're building a transparent, inclusive, and safe space for everyone who wants to be part of our journey. A few culture highlights include:

• Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee population.

The Impact

We're proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Equal Employment Opportunities

arenaflex is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

Apply Now

If you're passionate about making a difference in the lives of people and communities, join us at arenaflex. Apply now to become a part of our team and help us transform the way governments interact with their constituents. Apply for this job