Experienced CPC Processor Customer Support Representative – Health Data Exchange

At arenaflex, we're revolutionizing the healthcare industry by empowering every healthcare decision with the right data, at the right time, in the right format. As a leader in health data exchange, we're committed to creating a world where data is secure, accessible, and usable to inform better health decisions. Our platform is powered by the largest, most diverse health data network in the U.S., trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. We're seeking an experienced CPC Processor Customer Support Representative to join our high-performing, values-driven team. As a key member of our customer support team, you'll play a critical role in providing exceptional support to patients, insurance companies, and attorneys, ensuring seamless medical record requests and status updates. If you're passionate about delivering outstanding customer experiences and have a knack for navigating high-volume production environments, we want to hear from you!

Job Summary:

As a CPC Processor Customer Support Representative, you'll be responsible for processing medical record requests, taking calls from patients, insurance companies, and attorneys, and documenting information in multiple platforms using two computer monitors. You'll work in a remote call center environment, Monday through Friday, 8am-4:30pm EST, and be comfortable working in a fast-paced production environment. We offer comprehensive onsite/virtual training, job shadowing with an assigned mentor, and company equipment, including a computer, monitor, virtual phone, and more.

Key Responsibilities:

* Process medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status

• Document information in multiple platforms using two computer monitors
• Proficient in Microsoft Office (including Word and Excel)
• Work in a high-volume production environment, ensuring timely and accurate processing of medical record requests
• Collaborate with internal teams to resolve customer inquiries and issues
• Maintain accurate records and documentation in accordance with company policies and procedures

Essential Qualifications:

* 1-2 years of experience in a customer support or call center environment

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders
• Proficient in Microsoft Office (including Word and Excel)
• Ability to work in a fast-paced production environment, with a focus on accuracy and attention to detail
• Strong problem-solving skills, with the ability to think critically and resolve customer inquiries and issues

Preferred Qualifications:

* Experience working in a healthcare or medical records environment

• Familiarity with electronic health records (EHRs) and medical records management systems
• Certification in medical records or a related field (e.g., CPC, CMC)
• Experience working in a remote call center environment
• Strong analytical and problem-solving skills, with the ability to think critically and resolve complex customer issues

Skills and Competencies:

* Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders

• Strong problem-solving skills, with the ability to think critically and resolve customer inquiries and issues
• Ability to work in a fast-paced production environment, with a focus on accuracy and attention to detail
• Proficient in Microsoft Office (including Word and Excel)
• Strong analytical and problem-solving skills, with the ability to think critically and resolve complex customer issues
• Ability to maintain accurate records and documentation in accordance with company policies and procedures

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a CPC Processor Customer Support Representative, you'll have access to:

• Comprehensive onsite/virtual training program, with a focus on medical records management and customer support
• Job shadowing with an assigned mentor, to ensure a smooth transition into the role
• Opportunities for professional development and growth, with a focus on advancing your skills and knowledge in medical records management and customer support
• Collaborative and supportive work environment, with a focus on teamwork and open communication

Work Environment and Company Culture:

At arenaflex, we're proud to offer a dynamic and supportive work environment, with a focus on teamwork and open communication. As a remote call center employee, you'll have the flexibility to work from home, with access to company equipment and resources. We're committed to creating a workplace that's inclusive, diverse, and respectful, with a focus on employee well-being and satisfaction.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, with a focus on rewarding our employees for their hard work and dedication. As a CPC Processor Customer Support Representative, you'll receive:

• Estimated base pay range per hour: $15-$18.32 USD
• Comprehensive benefits package, including PTO, health, vision, and dental insurance, and 401k savings plan
• Tuition assistance program, to support your ongoing education and career development
• Access to company equipment and resources, including a computer, monitor, virtual phone, and more
• Opportunities for professional development and growth, with a focus on advancing your skills and knowledge in medical records management and customer support

How to Apply:

If you're passionate about delivering outstanding customer experiences and have a knack for navigating high-volume production environments, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer, committed to creating a workplace that's inclusive, diverse, and respectful. We're proud to be an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Apply for this job