Seasonal Customer Love Associate – Remote – TX Based
Join arenaflex, a global fashion brand on a mission to bring sustainable fashion to everyone, as a Seasonal Customer Love Associate. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.
About arenaflex
arenaflex has been on a mission to bring sustainable fashion to everyone since 2009. We've been named one of Fast Company's Brands That Matter and have won a Best Carbon Footprint award. Our goal is to be Climate Positive by 2025, Circular by 2030, and push the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this, and this.
About the Role
As a Seasonal Customer Love Associate, you'll provide consistently magical customer service across all customer service channels. You'll deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships. You'll consistently meet and exceed performance goals, be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item, and know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible.
Responsibilities:
* Provide consistently magical customer service across all customer service channels
- Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
- Consistently meet and exceed performance goals
- Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
- Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
- Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
- Get to know the ins and outs of all aspects of the business and gain exposure to different teams
Requirements:
* Smart, incredibly organized, and driven towards excellence
- Passionate about arenaflex's mission and products
- An incredibly friendly person who loves interacting with people and never loses their cool
- Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
- Positive and willing to take on any task, big or small
- Strong communication skills across all customer service channels, including email, text, and chat
- Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
- Flexible and able to work in a constantly changing environment
- Productive, focused work style to successfully meet case volume expectations
Nice to Have:
* Prior experience on an e-commerce customer service team
- Proficiency with Kustomer and Google Suite
Availability:
We're currently hiring for Seasonal roles with both part-time and full-time availability needed in September, our summer peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest. Top-performing Seasonal employees may be asked to extend their contract and join us for the winter peak season from mid-November through January. They may also be considered for permanent roles on our core team, based on business needs and individual performance.
Compensation:
The wage for this position is $17.60 – $18.65 per hour, depending on location.
How to Apply:
Please submit your resume and a short cover letter telling us about yourself and why you are a great fit. apply to this job Apply for this job