Delivery Coordinator

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.www.deltek.com

External Job Title

Delivery Coordinator

Position Responsibilities

The Delivery Coordinator serves as the primary point of contact for customer requests, working closely with clients to understand their specific needs to determine the feasibility of each request. This role is responsible for facilitating and coordinating a variety of service requests, including assisting with cloud migrations, installing custom reports, supporting general ledger (GL) renumbering, and managing fiscal year changes. The Delivery Coordinator collaborates with internal teams to ensure customer requirements are met efficiently and provides guidance throughout the project lifecycle. Strong communication, organizational, and problem-solving skills are essential for success in this position.  

Work Location

US (Remote)

Qualifications

• Act as the first line of contact for customer requests and inquiries.
• Work directly with customers to clarify requirements and assess whether requests can be fulfilled.
• Coordinate and support cloud migration projects and custom report installations.
• Assist customers with renumbering GLs and implementing fiscal year changes.
• Communicate effectively with both customers and internal teams to ensure seamless service delivery.
• Track and document all customer requests and project progress.
• Troubleshoot issues and provide timely resolutions or escalate as appropriate.
• Maintain a high level of customer satisfaction through proactive support and follow-up.

Travel Requirements

10%

Position Type

FT

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Business Summary

The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers’ needs and strive to deliver an exceptional experience for all clients. If you are an enthusiastic, motivated professional who enjoys building and nurturing relationships – join our highly collaborative team to help power project success for our customers.

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

Compensation Info

The U.S. salary range for this position is $75,000.00-$85,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity. Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement. Apply To This Job