Experienced Full Stack Customer Service Practitioner – Club Services and Products Sales

Join arenaflex, a leading provider of innovative solutions and services, as we seek an experienced Full Stack Customer Service Practitioner to join our team. As a key member of our customer service team, you will be responsible for promoting and selling a range of arenaflex services and products, handling member and non-member enquiries, and resolving complaints to the required standards. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that is committed to delivering exceptional customer experiences. Our team is passionate about providing innovative solutions and services that meet the evolving needs of our customers. We are proud to be a leading provider of customer service solutions and are seeking talented individuals to join our team.

Key Responsibilities

As a Full Stack Customer Service Practitioner, you will be responsible for:

• Promoting and selling a range of arenaflex services and products to members and non-members
• Handling member and non-member enquiries and resolving complaints to the required standards
• Providing exceptional customer service via inbound calls, outbound calls, email, WebChat, and social media
• Developing and maintaining a deep understanding of arenaflex services and products
• Collaborating with internal teams to ensure seamless customer experiences
• Participating in ongoing learning and development activities to stay up-to-date with industry trends and best practices

Essential Skills and Experience

To be successful in this role, you will need:

• A level educated with a minimum of Level 4 GCSE level for English and Maths
• Previous experience in a customer service role is advantageous
• Excellent communication skills, both verbal and written
• Knowledge of Google Suite is advantageous
• Ability to demonstrate a confident, empathetic, and passionate approach to customer service
• Ability to adapt to new systems, changes, and procedures as required

Due to FCA regulations

Candidates will need to provide relevant information to complete a Basic Criminal Records Check, which will be undertaken via Experian through a secure and confidential portal.

Location and Working Hours

Ideally, you will be able to work effectively from both home and our East Grinstead office location as required, although the majority of the working time will be office-based. The working hours will be 35 hours per week, with daily working hours rotating between 08:45 – 16:45 or 09:30 – 17:30 (10:00 – 18:00 March – August) Monday to Friday, including a 1-hour lunch break (unpaid) and 2 x 15-minute breaks.

Apprenticeship Opportunity

As an apprentice, you will develop the skills and experience to manage a variety of tasks, including how to promote and sell a range of arenaflex services and products, handle member and non-member enquiries, and resolve complaints. You will undertake the Level 2 Customer Service Practitioner apprenticeship and will receive the support needed to achieve this.

Benefits

* Competitive salary: up to £18,500 per year depending on experience

• Opportunity to develop a range of skills and experience in customer service
• Collaborative and dynamic work environment
• Ongoing learning and development opportunities
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

About the Apprenticeship

The Level 2 Customer Service Practitioner apprenticeship is a minimum of 15 months and will provide you with the skills and experience to manage a variety of tasks, including how to promote and sell a range of arenaflex services and products, handle member and non-member enquiries, and resolve complaints. You will be required to attend, complete, and evidence the required tasks in line with the Customer Service Practitioner Apprentice Programme, which is a minimum of six hours per week. This is within your normal working day, and much of the evidence required will be part of the job role. You will also be required to attend regular meetings with an external assessor to discuss the progression of the programme, which is also incorporated into your standard working hours.

Additional Requirements

Either before or during the apprenticeship, apprentices will be required to achieve level 1 qualifications in English and Mathematics (equivalent to GCSE Level 4) prior to taking end-point assessment (EPA). Apply for this job