IT Production Advisor

Overview

PRIMARY PURPOSE: To work in a fast-paced information technology environment migrating and supporting Client Managed File Transfer (MFT) processes moving from a Messageway system to an IBM Sterling system with the PCM user interface. This includes managing assigned workload, leading conversations with clients to establish migration changes needed by the client and * system and coordinating/executing scheduled process migrations with clients and * colleagues.

Responsibilities

• Work as part of a MFT migration team reporting to migrate MFT processes from a Messageway System to a Sterling System with a PCM user Interface.
• Managed assigned workloads for process migrations, update centralized tracking tools to provide daily status of each assigned migration. High ability to multitask with various assignments is critical.
• Understand source migration processes and technologies including connection credentials (ID/Password, SSH Key, Known Host Keys) and GPG encryption keys.
• Setup up and validation of migration processes in IBM Sterling MFT system
• Work with Clients and *** colleagues to resolve issues and make corrections, coordinate and manage migrations with clients.
• Work with Vendor support for any technical needs/issues within the Sterling system.
• Researches and resolves complex technical problems or data discrepancies reported by client.
• Acts as client support by identifying and responding to technical and non-technical issues or questions from internal and external customers.
• Reviews and maintain/update documentation as needed.
• Performs other duties as assigned.
• Supports the organization\'s security policies.

Qualifications

Education & Licensing

• Bachelor\'s degree from an accredited college or university preferred.

Specific Experience

• Experience with IBM Sterling B2Bi/PCM and/or other Managed File Transfer systems including Messageway. Experience with Linux Servers, SFTP Server experience, experience in Unix scripting and maintaining scheduled services preferred.

Skills & Knowledge

• Experience with IBM Sterling B2Bi/PCM required
• Experience with Progress Messageway preferred
• Experience working with fast pace multitasking environment to completed assigned tasks and work through obstacles.
• Experience with Linux with navigational knowledge preferred
• Experience with UNIX SFTP and FTP server preferred
• Experience working out of a ticket queue with defined SLAs
• Knowledge of file encryption software (PGP & GPG)
• Ability to work effectively in a high change environment
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment working with Project Managers
• Ability to meet or exceed Performance Competencies

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.