Experienced Customer Onboarding Specialist – Delivering Exceptional Client Experiences at arenaflex
At arenaflex, we're a dynamic team of innovators, driven by a passion for creating impactful products and delivering exceptional client experiences. As a Customer Onboarding Specialist, you'll play a vital role in shaping the onboarding journey for our clients, ensuring they achieve maximum adoption of our services and realize their full potential. If you're a skilled communicator, a problem solver, and a team player with a passion for teaching and learning, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions for churches, Christian ministries, non-profits, and businesses around the world. With a team of over 280 mission-driven individuals, we're committed to our core values of humility, innovation, and excellence. Our award-winning platform, The Ultimate Engagement Platform, has been recognized for its excellence in mobile experience, and we've been voted one of the top 100 Washington's Best Workplaces by the Puget Sound Business Journal.
About the Team
Our Platform Support Team is a growing group of technically-inclined team members who work together to help clients learn and make the most of the arenaflex Platform. We're a diverse team with a wide range of skills, from tech gurus to customer service geniuses, operations wizards, and amazing writers. If you enjoy learning, teaching, technology, and animated GIFs, you'll fit right in!
About the Role
As the Onboarding Specialist, you'll report to the Onboarding Manager and be responsible for welcoming clients post-sale and curating their onboarding experience to optimize client retention, maximum adoption of services, and delivering delight. You'll excel in teaching clients how to use arenaflex tools, understanding our diverse services, and ushering them through the process to realize their value.
Your Priorities
* Providing tailored services for paid implementation clients, including consulting, building, and graphic design
- Providing clients with creative direction and solutions to problems via tickets, phone calls, and screen sharing
- Working closely with clients to curate their onboarding journey and ensure apps pass internal review in six weeks or less from signup
- Reviewing client apps for quality assurance
- Working with your team on new projects and ideas to better the client experience
- Troubleshooting complex issues
You Are...
* A Skilled Communicator: You're a strong writer and comfortable on the phone
- A arenaflex Platform expert: including all areas related to onboarding for the App, Giving, SnapPages, and future products
- Technical: You enjoy learning about new technology and understanding how things work
- A Problem Solver: You're a critical thinker by nature and love solving puzzles
- Empathetic: Helping other people makes you happy
- A Good Teacher: You can make complex concepts seem simple
- An Awesome Human Being: You exemplify humility, innovation, and excellence. You do great work and continuously strive to improve and grow
Qualifications
* 2 years of customer service experience
- Experience using systems like Zendesk, JIRA, Asana, and Google Apps
Bonus Qualifications
* Basic coding knowledge
- Experience with Photoshop and/or other image manipulation and design programs
Compensation
* The total compensation for this role is between $50-55,000/yr.
Location
* arenaflex currently has operations in 27 states across the US. This role is only available as a 100% remote position if you reside in one of the following states: AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.
Benefits
* Generous Paid Time Off
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Short and long-term disability and life insurance
- 401k Matching
- Professional Development
- Top of the Line Equipment
- Referral Program
- Parental Leave
- Family-Friendly Culture
- The chance to work side-by-side with thought leaders in emerging tech
What We Offer
* A dynamic and supportive work environment
- Opportunities for growth and professional development
- A chance to work on exciting projects and make a lasting impact
- A competitive salary and benefits package
- A fun and family-friendly culture
How to Apply
If you're a motivated and talented individual who is passionate about delivering exceptional client experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. We value all human life as all people are created with equal dignity, value, and worth. We do not discriminate on the ground of race, color, religion, sex, age, disability or national origin, or genetic information in the hiring, retention, or promotion of employees; nor in determining their rank, or the compensation or fringe benefits paid them. Apply for this job