[Work From Home] Remote Live Chat Agent
Ready to take the next step in your career? Join us as a Remote Live Chat Agent! Whether you're in our Remote hub or working remotely, you'll be a core part of the team. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary.
Â
Â
This a Full Remote job, the offer is available from: United States Key Responsibilities:  Handling customer queries on Web Chat, E-mails and Social Media  Educate current and potential customers with product and service information  Maintain accurate customer records  Identify and escalate priority issues to the Team Leader and Ops Team  Actively participate in team meetings Key Performance Indicators:  Handle all queries in a polite, professional manner  Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution  Educate customers on services and processes  Escalate any issues to the Team Leader  Achieve agreed KPIs and Objectives  Adhere strictly to shift schedules  Adhere to laid down internal policies, procedures and processes  Work collaboratively with the team Qualifications  A Bachelors degree from any stream if a Fresher  Minimum HSC with a minimum of 1 year of relevant experience  Passionate about customer care  Good typing skill  Fluent in written and spoken English  Able to work well under pressure and under minimum supervision  A fast learner who is able to work with set targets  Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information  IT Asset provided  5 Days working  Health and vision Insurance  Annual Bonus  Night Shift Allowance  Overtime Payment  Referral Hire Bonus  Team Outings  Education allowance (Training courses, Udemy, Coursera, etc.)  Job Location: Remote This offer from "Jiffy Lube International" has been enriched by Jobgether.com and got a 78% flex score. Apply Job!Â
Are You the One We're Looking For?
If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply To This Job