Experienced Healthcare Customer Service Representative – Remote USA
Join arenaflex, a leading customer experience company, and become a part of a dynamic team that brings humanity to business. As a Healthcare Customer Service Representative working remotely, you'll have the opportunity to make a meaningful impact on people's lives while developing your skills and career.
About arenaflex
arenaflex is a global company that has been helping businesses build engaged, pleased, and profitable customer experiences for over 40 years. We pride ourselves on our commitment to diversity, equity, and inclusion, creating a workplace where everyone feels valued, respected, and empowered to be their authentic selves. Our mission is to make customers happy, and we're looking for talented individuals like you to join our team.
What You'll Be Doing
As a Healthcare Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer experiences that exceed expectations. Your passion for helping others will shine through as you:
- Bring your expertise and product knowledge to recommend upgrades to customers' health plans, ensuring they receive the best possible care.
- Conduct research and make outbound calls to provide answers to customers' general health care benefit and eligibility questions, enrollment status requests for new and existing members.
- Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information.
A Typical Day
* You'll work from the comfort of your own home, with a dedicated workspace and high-speed internet connection (> 15 mbps).
- You'll have access to a comprehensive training program, including webcam-enabled coaching and engagement, to ensure your success in the role.
- You'll be part of a global team of curious lifelong learners, guided by our company values and committed to delivering exceptional customer experiences.
What You Bring to the Role
* 6 months or more of customer service experience, with a proven track record of providing excellent service.
- Integrity to follow HIPAA guidelines on maintaining patient privacy, just as you would expect if it were your private information being shared.
- High school diploma or equivalent, with a strong foundation in communication and problem-solving skills.
- Computer experience, including proficiency in using a computer and navigating online systems.
- A smart phone or another device that runs IOS or Android (iPad, etc.) for daily log-in.
- A USB wired headset (recommended) or a compatible headset for clear communication.
What You Can Expect
* A supportive and inclusive work environment, where your career and professional development are valued and nurtured.
- A global team of diverse and talented individuals, guided by our company values and committed to delivering exceptional customer experiences.
- A base wage range of $16 per hour, plus performance bonus opportunities to recognize your hard work and dedication.
- A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized coaching and engagement, to 1000s of free courses to support your career growth, we're invested in your success. Our arenaflex community is here for you as one dynamic, global family.
About the Team
You'll report to a Team Lead, who will provide guidance and support to ensure your success in the role. You'll contribute to the success of the customer experience and the overall success of the team.
Why Join arenaflex?
* We're a global company with a commitment to diversity, equity, and inclusion, creating a workplace where everyone feels valued, respected, and empowered to be their authentic selves.
- We're a leader in the customer experience industry, with a proven track record of delivering exceptional customer experiences.
- We offer a comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more.
- We're committed to your career and professional development, with opportunities for growth and advancement.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a strong foundation in communication and problem-solving skills, we encourage you to apply. Visit our website to learn more about this opportunity and to submit your application. Apply to this job Apply To this Job Apply for this job