Appeal Coordinator
Kahana Feld is a firm focused on legal services, and they are seeking an Appeal Coordinator to manage the invoice appeal process. This role involves coordinating appeal submissions, tracking outcomes, and maintaining organized workflows to support revenue recovery efforts.
Responsibilities
- Own and manage the appeal email inbox, ensuring all communications are reviewed and addressed timely
- Review, respond to, and route appeal-related emails as appropriate
- Ensure no communications go unanswered; track and follow up on all outstanding items
- Maintain organization and visibility of all appeal correspondence
- Escalate denials, reductions, or inconsistencies to the Appeal Recovery Manager
- Prepare, submit, and upload invoice appeals to carrier platforms and portals
- Ensure all required documentation is complete, accurate, and properly formatted
- Track appeal deadlines and ensure timely submission
- Maintain accurate and up-to-date appeal logs and tracking systems
- Enter and reconcile appeal data across internal systems (e.g., Aderant, trackers)
- Ensure consistency between submitted appeals, responses, and reporting
- Assist in maintaining appeal tracking reports and dashboards
- Support data pulls related to recovery rates, aging, and appeal outcomes
- Help identify trends or discrepancies in appeal activity
- Organize and maintain appeal documentation, correspondence, and supporting materials
- Ensure consistent naming conventions and version control
- Maintain complete and accessible records for all appeal activity
- Follow established appeal workflows and procedures
- Identify gaps or inconsistencies in processes and escalate as needed
- Support standardization and continuous improvement of appeal operations
Skills
- Strong organizational and time management skills
- High attention to detail and accuracy
- Ability to manage high-volume, deadline-driven work
- Strong written communication skills
- Ability to follow structured processes and workflows
- Reliable follow-through and task ownership
- Proficiency in Microsoft Office Suite
- Ability to learn and navigate internal systems and external platforms (e.g., Aderant, Legal-X, carrier portals)
- Experience in a law firm, legal billing, or professional services environment
- Familiarity with billing or appeals processes
- Experience maintaining trackers, logs, or operational reports
Company Overview