Experienced Customer Service Representative – Patient Care and Support

Are you passionate about delivering exceptional patient care and support while growing your career in a dynamic and mission-driven organization? Do you thrive in a fast-paced environment where no two days are the same? If yes, then join arenaflex, a leading healthcare organization committed to improving patient care and providing superior patient activation solutions to healthcare organizations.

About arenaflex

arenaflex is a mission-driven organization that prides itself on building an inclusive culture and hiring team members who are motivated by purpose, impact, growth, and innovation. We are dedicated to making a difference in patient care, and we're looking for like-minded individuals to join our Contact Center Team. As a member of our team, you will have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional patient care and support.

Job Summary

We are seeking motivated and experienced customer service representatives who are eager to join the healthcare industry. As a member of our Contact Center Team, you will have the opportunity to deliver one-on-one customer service support to patients all over the United States. Your key tasks will include telephone interactions with patients, documentation of patient interactions, and the ability to work well with patients and providers to optimize patient care.

Essential Functions

• Answer telephone promptly and in a polite and professional manner

• Obtain and enter accurate demographic information into electronic medical record
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
• Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels
• Meets and exceeds call volume standards
• Adheres to all HIPAA policies
• Adheres to all arenaflex policies
• Direct calls to other departments as needed
• Use sound judgment in handling calls, especially with upset patients
• Understanding of when to escalate calls to physicians/practice manager/triage nurse
• Make reminder calls as requested
• Make calls to reschedule appointments when necessary
• Provide assistance with call backs and other projects as call volume permits
• Manage multiple clients in a fast-paced environment
• Handle high volume of phone calls, with a minimum of 6 hours per shift
• Any other duties necessary to drive our values, fulfill our mission, and abide by our company values

Required Skills/Abilities

• 1+ years of healthcare, sales, or customer service experience - preferably in a contact center environment

• 1+ years experience working in a call center preferred
• 1+ years experience working in a medical or healthcare environment preferred
• Previous medical scheduling experience preferred
• Proficient using Microsoft Office Suite (Excel, Word, and Outlook) and Internet
• Ability to handle confidential and sensitive information
• Ability to handle a "call center" environment: work quickly and multi-task
• Ability to multi-task using several systems and multiple monitors at the same time
• Proficient with technology, software applications, and phone systems
• Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve results
• Immigration or work visa sponsorship will not be provided

Supervisory Responsibilities

None

Travel Requirements

0%

Work Authorization

arenaflex does not offer Immigration or work visa sponsorship

Total Rewards

The salary for this role is $14 per hour. In addition, team members enjoy a comprehensive benefits package, including:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Flexible Spending Account (FSA),
• Company paid short- and long-term disability,
• Employee Assistance Program,
• Life Insurance,
• Accident insurance,
• and other voluntary benefit programs for employees and their eligible dependents.
• 401(k) retirement plan with a company match

Essential Duties and Responsibilities

• Able to work remotely at home in a private HIPAA compliant workspace

• Able to house company equipment needed to perform job
• Broadband Internet Access
• Internet download speed must be at least 24 mbps and upload speed at least 4 mbps
• Immigration or work visa sponsorship will not be provided
• Physical Demands:
• Ability to hear in normal range and wear a headset / earpiece
• Good visual acuity to read computer screens, scripts, forms etc.
• May sit 100% of the time when taking calls
• Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.

Why Join arenaflex?

• Opportunity to make a difference in patient care and support

• Collaborative and inclusive work environment
• Comprehensive benefits package
• Career growth opportunities and learning benefits
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional patient care and support, and you're looking for a dynamic and mission-driven organization to join, then apply to this role today! Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to creating an inclusive environment in which everyone can thrive. We welcome applications from diverse candidates and are proud to be an employer of choice for people from all backgrounds. Apply for this job