Experienced Patient Customer Advisor – Delivering Exceptional Healthcare Experience

At arenaflex, we are dedicated to providing top-notch patient care and exceptional customer service. As a Patient Customer Advisor, you will play a vital role in ensuring that our patients receive the best possible experience, from initial contact to resolution of their inquiries. If you are passionate about delivering outstanding customer service, have a strong understanding of healthcare operations, and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare organization that is committed to delivering high-quality patient care and exceptional customer service. Our team of dedicated professionals is passionate about making a positive impact on the lives of our patients and their families. With a strong focus on innovation, collaboration, and continuous improvement, we strive to create a work environment that is supportive, inclusive, and empowering.

Responsibilities

As a Patient Customer Advisor, you will be responsible for:

• Communicating with patients and their families by phone or via digital media to obtain information needed to resolve inquiries and provide exceptional customer service.
• Reviewing patient account information in multiple systems and performing research as necessary to ensure accurate and timely resolution of patient inquiries.
• Documenting patient inquiries and actions taken into the appropriate systems to maintain accurate records and ensure seamless communication.
• Updating or adding insurance information and/or patient demographic information and requesting rebills as necessary to ensure accurate billing and payment.
• Working with patients and their guarantors to secure payment on outstanding account balances and provide financial assistance when needed.
• Escalating patient complaints to the appropriate individual/department based on the nature of the issue to ensure prompt resolution and minimize patient dissatisfaction.
• Creating a positive patient experience through actively listening, understanding, and empathizing with patients and their families.
• Following all arenaflex Customer Service Organization (CSO) guidelines and policies to ensure compliance and maintain high standards of customer service.
• Meeting and maintaining established departmental performance metrics for production and quality to ensure efficient and effective operations.

Requirements

To be successful in this role, you will need:

• A minimum of one year of customer service experience in a customer service, healthcare office, hospitality, retail sales, or client manager role.
• Previous call center experience, preferably in a healthcare environment, is highly desirable.
• Virtual employees are required to have high-speed internet with 25 MB download and 15 MB upload speed to ensure seamless communication and efficient operations.

Benefits

As a valued member of the arenaflex team, you will enjoy a comprehensive benefits package that includes:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, and more.
• A 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) to help you save for your future.
• An Employee Stock Purchase Plan with 10% off HCA Healthcare stock to give you a stake in the company's success.
• Family support through fertility and family building benefits with Progyny and adoption assistance to help you build your family.
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more to make your life easier.
• Consumer discounts through Abenity and Consumer Discounts to help you save on everyday expenses.
• Education assistance (tuition, student loan, certification support, dependent scholarships) to help you advance your education and career.
• A Colleague Recognition Program to recognize and reward your hard work and dedication.
• A Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence) to ensure you have the time and support you need to balance work and life.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping you grow and develop your skills and knowledge. As a Patient Customer Advisor, you will have opportunities to:

• Develop your customer service and communication skills through ongoing training and coaching.
• Learn about healthcare operations and patient care to better understand the needs of our patients.
• Collaborate with other departments to improve patient satisfaction and outcomes.
• Participate in quality improvement initiatives to identify and implement best practices.
• Pursue advanced education and certifications to enhance your career prospects.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values collaboration, innovation, and continuous improvement. As a Patient Customer Advisor, you will be part of a team that is passionate about delivering exceptional patient care and customer service. Our company culture is built on the following values:

• Patient-centered care: We prioritize the needs and well-being of our patients and their families.
• Collaboration: We work together as a team to achieve our goals and improve patient outcomes.
• Innovation: We encourage creativity and innovation to improve patient care and customer service.
• Continuous improvement: We strive to continuously improve our processes and services to meet the evolving needs of our patients and their families.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job