CS Billing Liaison, Associate
Accendra Health is a company dedicated to making healthcare easier and more accessible. They are seeking a CS Billing Liaison to serve as the subject matter expert and point of contact for customers with billing questions and concerns, ensuring customer satisfaction and resolving billing disputes.
Responsibilities
- Identify and resolve customer concerns such as billing disputes and collections discrepancies by partnering with the reimbursement and collection teams
- Receive and process customer account payments in addition to placing re-orders
- Maintain excellent customer relationships to ensure customer satisfaction
- Conduct routine tasks as directed; works under clearly defined guidelines
- Contributes to specific objectives and outcomes as directed
Skills
- 1-2 years customer service experience
- Must be bilingual English/Spanish
- Prior collections experience with multiple payers a must
- Basic business skills with a moderate level of proficiency, including a basic knowledge of Microsoft Office
- Excellent verbal and communication skills
- Experience with high volume in-bound calls
- Must be able to thrive in a fast paced environment handling multiple demands
Benefits
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
Company Overview