Temporary Customer Service Professional I - Medicare at arenaflex
Job Title:
Temporary Customer Service Professional I - Medicare at arenaflex
Job Description:
Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking a Temporary Customer Service Professional I - Medicare to join our team of dedicated professionals who are committed to making health care easier and lives better.
About arenaflex:
arenaflex is a purpose-driven, award-winning organization built on trust and innovation, anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague, or volunteering in our communities, our compassion, empathy, and team spirit always shine through.
The Opportunity:
As a Temporary Customer Service Professional I - Medicare, you will be the face of arenaflex, serving as the bridge between our organization and those we serve, including members, providers, and other health care professionals. You will answer incoming calls on recorded lines, providing guidance and resources on benefits, claims, and eligibility. You will advocate for our members, track down answers to tricky questions, and ask for support when you're stuck. In exchange for your excellent customer care, we provide competitive pay, career growth opportunities, a generous benefits package, and flexible and remote options to help you balance priorities in and outside of work.
Responsibilities:
* Serve as your callers' guide and advocate, tackling tricky issues and answering questions about benefits, claims, and eligibility.
- Roll up your sleeves and do the necessary research to find answers when you don't have them.
- Bring a positive and professional approach to providing every caller with accurate, compliant information.
- Tailor your communications to meet each caller's unique needs.
- Stay one step ahead by spotting and addressing potentially difficult issues before they arise.
- Prioritize caller satisfaction while representing arenaflex's mission and values.
- Seek opportunities to collaborate and improve your skills through feedback and learning.
Requirements:
* High school diploma or equivalent
- 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office, or similar industry with extensive customer contact; or equivalent combination of education and experience.
- Proficient PC skills and an ability to navigate multiple applications while on calls.
- Ability to apply mathematical concepts and calculations.
- Excellent multitasking skills under pressure.
- Resilience, patience, and a positive attitude in the face of challenges.
- Clear, concise, and empathetic demeanor while responding to inquiries and requests.
- Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs.
- Sound decision-making and flexibility in a fast-paced environment.
- Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.
- Equally comfortable collaborating with a team and working independently.
- Ability to handle sensitive and confidential information with discretion.
- Preferred: knowledge of medical terminology and coding.
What We Offer:
* Competitive pay: $19.75 - $23.00/hour, depending on experience and location.
- Flexible and remote work options to help you balance priorities in and outside of work.
- Career growth opportunities and a generous benefits package.
- A supportive and collaborative work environment where you can thrive and grow.
- Opportunities to give back to your community through arenaflex-supported outreach programs.
- A chance to work alongside diverse teams building cutting-edge solutions to transform health care.
Work Environment:
* May be required to work overtime.
- May be required to work outside normal hours.
- Required to have high-speed internet connection.
- Private, distraction-free workspace.
Why Join the arenaflex Team?
At arenaflex, you can:
- Work alongside diverse teams building cutting-edge solutions to transform health care.
- Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
- Grow your career with a company committed to helping you succeed.
- Give back to your community by participating in arenaflex-supported outreach programs.
- Connect with colleagues who share similar interests and backgrounds through our employee resource groups.
Equal Opportunity Employer:
arenaflex is an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by law. A background check is required.
Accommodation for Application Process:
If you need accommodation for any part of the application process because of a medical condition or disability, please email [[email protected]](mailto:[email protected]). Information about how arenaflex collects, uses, and discloses information is available in our Privacy Policy.
Apply Now:
Ready to join our team and make a difference in people's lives? Apply now to become a Temporary Customer Service Professional I - Medicare at arenaflex! Apply for this job