Experienced Customer Success Manager – AI Solutions in Medical Imaging and Digital Pathology

At arenaflex, we're on a mission to revolutionize the fight against cancer through the power of Artificial Intelligence. Our innovative solutions have been deployed across 3000+ sites in over 40 countries, and we're now seeking a highly motivated and experienced Customer Success Manager to join our team in the DACH region.

About arenaflex

arenaflex is a global leader in Artificial Intelligence applied to Medical Imaging and Digital Pathology, with a strong commitment to innovation and a team of 500+ employees worldwide. Our AI solutions have been designed to help discover cancer and predict cancer treatment outcomes, achieving timely and individually-tailored cancer treatment. With a presence in over 40 countries, we're dedicated to providing the best possible care to patients and healthcare professionals alike.

About the Position

We're looking for a seasoned Customer Success Manager to oversee our chest and breast AI customer management in the DACH region. This role is crucial in ensuring that our clients effectively adopt and utilize our AI solutions, driving customer satisfaction and long-term partnership success. As a Customer Success Manager, you'll be responsible for building and maintaining strong relationships with our clients, providing them with the support and guidance they need to get the most out of our solutions.

Roles & Responsibilities

As a Customer Success Manager at arenaflex, you'll be responsible for:

• Customer Relationship Management: Serve as the primary point of contact for clients in the EMEA region, particularly in the area of arenaflex's AI commercial products. Build and maintain strong, long-lasting relationships.
• Customer Onboarding: Lead new client onboarding processes, ensuring seamless integration and adoption of AI solutions to the customer's workflow.
• Account Management: Conduct regular account reviews, providing insights and recommendations to optimize the use of our solutions while addressing any client concerns.
• Success Enablement: Develop and implement strategies to enhance customer satisfaction and retention. Collaborate with clients to understand their goals and ensure our solutions effectively meet their needs.
• Feedback Gathering: Gather customer feedback and work closely with the product development team to drive continuous improvement and innovation of breast and chest AI solutions.
• Training and Support: Coordinate and deliver training sessions to enhance user expertise and ensure optimal utilization of our solutions.
• Market Insight: Stay updated on radiology industry trends, competitor activities, and regulatory changes to provide clients with the most relevant and strategic insights.

Requirements

To be successful in this role, you'll need:

• Qualifications: 3–5 years of relevant experience required, with a strong background in product specialist/application specialist/medical informatics functions in the medical imaging or medical IT industry dimension.
• Language Skills: Native in German and fluent in English.
• Project Management Experience: Proven experience in project engagement and management.
• AI Knowledge: Knowledge of deep learning technology or AI applications in medical imaging or data.
• Communication Skills: Excellent written and verbal English communication, presentation skills, and the ability to plan/execute educational sessions.
• Independence: Ability to work independently in a field location (with occasional travel).
• Relationship Building: Ability to build strong working relationships with peers.
• Desirable: Clinical experience as a radiographer, technologist, or biomedical engineer.

How to Apply

If you're a motivated and experienced professional looking to join a dynamic team, we encourage you to submit your CV (resume, free format) for consideration.

Hiring Process

Our hiring process typically involves:

• Document Screening
• Competency-based Interview 1
• Competency-based Interview 2
• Culture-fit Interview
• Onboarding

After the final interview, we may proceed with reference checks if needed. Interviews are conducted in English.

Work Conditions and Environment

As a Customer Success Manager at arenaflex, you can expect:

• Work type: full-time
• Working from home (Germany)
• Salary: after negotiation

ETC

Please note that if you misrepresent your experience or education or provide false or fraudulent information in or with your application, it may be grounds for cancellation of the employment. arenaflex is committed to providing the preferential processing to those eligible for employment protection (national merits and people with disabilities) relevant to related laws and regulations.

About arenaflex

arenaflex is a medical AI software company devoted to providing AI-powered total cancer care. Our AI solutions help discover cancer and predict cancer treatment outcomes, achieving timely and individually-tailored cancer treatment. Apply To This Job Apply for this job