Experienced Customer Service Team Lead - Remote in New York State

At arenaflex, we're on a mission to deliver exceptional customer experiences that exceed expectations. As a skilled Customer Service Team Lead working remotely in the state of New York, you'll be a key player in driving success and creating a positive impact on our customers' lives. If you're passionate about leading a team, fostering a culture of excellence, and making a difference, we want to hear from you.

About arenaflex

arenaflex is a leading provider of customer experience solutions, helping iconic and hypergrowth brands build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. With a rich history dating back to 1982, we've established ourselves as a trusted partner in the industry, delivering exceptional results for our clients and creating a positive impact on their customers.

What You'll Do

As a Customer Service Team Lead, you'll be responsible for leading a team of Customer Service Representatives (CSRs) and Lead Associates, ensuring they have the tools, systems, and support needed to deliver exceptional customer experiences. Your key responsibilities will include:

• Overseeing the daily activities of the program, including coaching and mentoring team members to achieve company and client goals
• Managing multiple, complex tasks and projects while monitoring absence and attendance of team members
• Motivating and mentoring your team with your open, honest manner and providing feedback and recognition for a job well done
• Utilizing performance management processes to supervise, coordinate, and schedule the activities of direct reports
• Analyzing performance data to develop employee action plans and drive continuous improvement

What You Bring to the Role

To succeed in this role, you'll need to possess a strong skillset, including:

• Associate degree, technical school, or equivalent work experience
• A customer-focused mindset and a passion for delivering exceptional customer experiences
• Strong leadership and coaching skills, with the ability to motivate and inspire others
• Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and stakeholders
• Comfortable with computer systems and technology, with a willingness to learn and adapt to new tools and processes
• A resident of the state of New York, with a strong understanding of the local market and culture

What You Can Expect

As a Customer Service Team Lead at arenaflex, you can expect:

• A supportive and inclusive work environment, with a focus on career development and professional growth
• A global team of curious lifelong learners, guided by our company values and committed to making a positive impact
• A competitive compensation package, including a salary of $21.09/hour, plus performance bonus opportunities and benefits
• A comprehensive benefits package, including paid time off (PTO), wellness and healthcare benefits, and tuition reimbursement
• Opportunities to learn and grow, with access to training and development programs that support your career aspirations

About arenaflex's Culture

At arenaflex, we're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe that diversity is our strength, enabling us to view things from different vantage points and bring value to the table in our own unique way. Our company culture is built on a foundation of humanity, empathy, and understanding, with a focus on making a positive impact on our customers' lives.

Primary Location

This role is based in the state of New York, with the opportunity to work remotely. If you're passionate about leading a team and making a difference, we encourage you to apply.

How to Apply

If you're a motivated and results-driven individual with a passion for customer service, we want to hear from you. Even if you feel you're not a perfect match, we'd still love to hear from you. Apply now to join our friendly team and take the first step towards a rewarding career at arenaflex. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an employer of choice for people with disabilities. Apply for this job