Experienced Customer Service, Verification Representative – Insurance Industry

At arenaflex, we're on a mission to revolutionize the way customers interact with insurance companies. We're seeking a skilled and detail-oriented Customer Service, Verification Representative to join our team. As a remote worker, you'll have the flexibility to work from the comfort of your own home, providing top-notch customer support through phone calls. If you're passionate about delivering exceptional service, building rapport with customers, and navigating online systems, we want to hear from you!

About arenaflex

arenaflex is a leading provider of customer experience solutions, working with brands in various industries to humanize their customer interactions. Our team is dedicated to creating a supportive environment that allows our contractors to thrive and provide exceptional service to our clients. With a focus on flexibility, we offer a range of contract opportunities that allow you to work on your own schedule, from 15 to 40 hours per week.

Responsibilities

As a Customer Service, Verification Representative, you'll be responsible for:

• Verifying customer information to match them with the right insurance provider
• Providing exceptional customer service through phone calls, building rapport and resolving issues
• Navigating online systems to access customer information and resolve queries
• Overcoming objections and encouraging customers to take the next step
• Working independently, with minimal supervision, to meet performance targets

Why Join arenaflex?

* Flexibility: Work from home, on your own schedule, and enjoy the freedom to create a work-life balance that suits you.

• Variety: Expand your skillset and broaden your horizons by working with different clients and industries.
• Supportive Environment: Our team is dedicated to providing a supportive environment that allows you to thrive and deliver exceptional service.
• Competitive Pay: Earn up to $15 per hour, with a guaranteed minimum of 37 minutes for each hour logged in and available.

Schedule

* Flexible schedule opportunities, with client hours of operation: + Monday-Friday: 7:00am to 11:00pm CST + Saturday: 8:00am to 7:00pm CST + Sunday: 11:00am to 4:00pm CST

• Limited hours after 6:00pm and all Sunday hours.

Skills and Qualifications

* Excellent customer service skills, with a focus on building rapport and resolving issues

• Sales skills, with the ability to "assume the sale" and encourage customers to take the next step
• Strong ability to overcome objections and navigate online systems
• Multi-tasking skills, with the ability to engage with customers while navigating online systems
• Personal computer (no tablet), with a wired internet connection (at least 10 Mbps download speed)
• Wired USB headset with microphone (Gaming headsets not accepted)
• Windows 10 or Windows 11 operating system (Mac users: Intel-based machines with Windows 11 installed via Apple's Boot Camp utility)

Technology Requirements

* Personal computer (no tablet)

• Broadband internet connection, with at least 10 Mbps download speed
• Wired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet)
• Windows 10 or Windows 11 operating system
• Wired USB headset with microphone (Gaming headsets not accepted)
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility
• Full PC requirements are listed at [arenaflex website]

Important Information

* Contractors must live in and work from the United States (except CA, NY, PA, WA) on this client program

• All contractors must successfully pass a background check to represent this client
• arenaflex is a contractual relationship, with contractors remaining independent contractors for the duration of the program assignment

Career Growth Opportunities

* arenaflex offers a range of contract opportunities, with the potential to work on multiple clients and projects

• Our team is dedicated to providing a supportive environment that allows our contractors to thrive and deliver exceptional service
• With a focus on flexibility, we offer a range of contract hours, from 15 to 40 hours per week, allowing you to work on your own schedule

Compensation and Benefits

* Earn up to $15 per hour, with a guaranteed minimum of 37 minutes for each hour logged in and available

• Competitive pay rates, with the potential to earn more based on performance
• arenaflex offers a range of benefits, including flexible scheduling, a supportive environment, and the opportunity to work on multiple clients and projects

How to Apply

If you're ready for this challenge, apply now and let's discuss how you can become a vital part of our success story. Visit our website at [arenaflex website] to learn more about our contract opportunities and to apply for this role. Apply To This Job Apply for this job