Experienced Medical Customer Service Representative – Healthcare Billing and Patient Support
At arenaflex, we're dedicated to delivering exceptional patient care and support through our innovative healthcare solutions. As a Medical Customer Service Representative, you'll play a vital role in ensuring our patients receive the highest level of service and support. If you're passionate about delivering exceptional customer experiences and have a background in healthcare, we want to hear from you!
About arenaflex
arenaflex is a leading provider of healthcare solutions, committed to improving patient outcomes and experiences through our cutting-edge technology and innovative approaches. Our team is passionate about making a difference in the lives of our patients, and we're seeking like-minded individuals to join our mission.
Job Summary
We're seeking an experienced Medical Customer Service Representative to join our team. As a Medical Customer Service Representative, you'll be responsible for providing exceptional phone support to hospitals and patients, handling billing inquiries, and ensuring accurate patient records. If you have a background in healthcare, experience in call centers, and a passion for delivering exceptional customer experiences, we want to hear from you!
Responsibilities
As a Medical Customer Service Representative, you'll be responsible for:
- Providing exceptional phone support to hospitals and patients, handling billing inquiries in a timely and efficient manner
- Assisting patients effectively, clarifying questions, and ensuring they receive the information they need
- Problem-solving champion: Working through issues by pinpointing the root cause, researching solutions, implementing the best option, and escalating unresolved matters when necessary
- Data entry specialist: Maintaining accurate patient records by inputting information into our computer system
- Connecting callers seamlessly: Routing incoming calls to the most suitable person within the company
Requirements
To be successful in this role, you'll need:
- Epic Software experience highly preferred
- Bi-lingual a plus
- Must have worked in a call center and experience in Medical Claims and/or Insurance
- Ability to undergo a criminal background check, prove ownership of a High School Diploma, GED or Transcripts, and complete a drug screen testing (testing for THC as well)
- Have High Speed Internet with a minimal of 50 Mbps Download/20 Mbps Upload Speed - Must be able to hard wire via Ethernet cable
- Ability to work from home in a quiet setting with no others within earshot, due to HIPAA compliance, including a workspace to accommodate two monitors and a computer
What We Offer
As a Medical Customer Service Representative at arenaflex, you'll enjoy:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to top jobs and competitive compensation and benefits
- Free online training and development opportunities
- Medical, vision, dental, and life and disability insurance
- 401(k) plan enrollment for contract/temporary professionals
Work Environment and Culture
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional patient care and support, and we're seeking like-minded individuals to join our mission. As a Medical Customer Service Representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our patients.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a background in healthcare, we want to hear from you! Please submit your application without delay. We're keen to hear from talented candidates like you. Apply To This Job
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from talented individuals from all backgrounds and perspectives. Apply for this job