Customer Service Representative - Wilkes-Barre
Berkshire Hathaway GUARD Insurance Companies is a nationwide Property & Casualty insurer backed by Berkshire Hathaway, offering supportive leadership and opportunities for growth. They are seeking a Customer Service Representative to be the voice of the company, providing exceptional service and support to insureds, agents, and partners through effective communication and problem-solving skills.
Responsibilities
- Be the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone calls
- Answer questions about our insurance products and services with clarity and professionalism
- Take ownership of each interaction, aiming for first‑contact resolution whenever possible
- Resolve inquiries or smoothly escalate complex issues to the right team
- Accurately document customer interactions and maintain detailed records
- Use our systems, tools, and knowledge resources to deliver timely, accurate information
- Consistently provide polite, courteous, and empathetic service—even in challenging situations
- Share customer feedback to help us continuously improve our service experience
Skills
- Excellent communication, problem solving skills, and attention to detail are essential, along with a customer-focused approach
- Ability to work in fast-paced environment
- Demonstrate empathy and understanding towards customer concerns
- Proficient use of a computer system and relevant software
- A commitment to delivering exceptional customer service
- Previous call center experience preferred
Benefits
- Hybrid schedule: 2 days remote / 3 in‑office
- Predictable hours (no nights, weekends, or holidays)
- Competitive pay + generous PTO
- Medical, dental & vision starting day one
- 401(k), tuition reimbursement & longevity bonuses
Company Overview