[Remote] Claims Advisor, Accident Benefits
Note: The job is a remote job and is open to candidates in USA. Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The Claims Advisor, Accident Benefits will be responsible for handling complex first party injury claims, interpreting insurance policy wording, and ensuring compliance with best practices and regulatory requirements.
Responsibilities
- Interpret insurance policy wording, determine policy coverages and set reserves on Accident Benefit claims assigned
- Investigate, negotiate and settle accident benefits claims or moderate to high complexity by telephone, in person and/ or by written correspondence
- Comply with best practices as set out in Allstate policies and procedures
- Adhere to legislative and regulatory requirements
- Ensure files are thoroughly documented
- Settlement of claims within personal authority and follow company guidelines on claims exceeding personal authority
- Set and define customer service expectations
- Take ownership and accountability to solve customer problems
- Maintain a caseload reflective of a Senior Claim Advisor, Accident Benefits
- Communicate and interact with claimants, vendors, medical professionals, lawyers in a professional manner
- Work collaboratively with a team of Accident Benefit Adjusters and Claims Assistants
Skills
- Minimum post-secondary education is required
- A minimum of 1-2 years relevant Accident Benefits experience
- Strong time management and organizational skills as well as the ability to work in a fast-paced environment
- Strong critical thinking skills to identify strengths and weaknesses of claim
- Strong written and verbal communication skills with a commitment to providing outstanding customer service
- Ability to work independently and as part of a collaborative team environment
- Completion of CIP designation or desire to pursue
- Prior insurance experience and knowledge in injury claims, medical rehabilitation concepts, and medical terminology
Benefits
- Flexible Work Arrangements
- 7% employer match on contributions to our RRSP program.
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
Company Overview