Associate Analyst CTSD
JetBlue is an airline company seeking an Associate Analyst for their IT Crewmember Technology Services team. This role is responsible for providing first and second level technical support to JetBlue crewmembers, ensuring efficient resolution of technical issues and maintaining documentation of requests.
Responsibilities
- Provides support for all JetBlue hardware/applications including telephony and mobile devices
- Provides excellent onsite and remote Customer Service for JetBlue crewmembers
- Coordinates resolution of incidents/requests from beginning to end with internal and external resources
- Monitors and supports systems
- Maintains and supports user access
- Facilitates software package rollouts and maintenance
- Collaborates with all Information Technology (IT) disciplines
- Works to achieve first-touch resolution with all issues
- Maintains documentation of requests per JetBlue standards
- Maintains and updates knowledge base documentation with most relevant information
- Coordinates response for major incidents and outages
- Other duties as assigned
Skills
- High School Diploma or General Education Development (GED) Diploma
- One (1) year of experience providing first level IT support in a large organization
- Experience supporting latest operating systems, or successful completion of IT for Everyone certification via Coursera
- Experience implementing and supporting applications
- Available for overnight travel (up to 50%)
- In possession of valid travel documents with the ability to travel in and out of the United States
- Experience using desktop deployment packages
- Must pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required. This position is not eligible for visa sponsorship
- Bachelor's degree
- Two (2) years' experience in IT hardware and application support
- Certifications (Microsoft, Networking, programming languages)
- One (1) year of experience in a call center environment
- Knowledge of Microsoft desktop and server products
- Knowledge of Exchange and Office Suite
- Knowledge of LAN environment using TCP/IP, DHCP, DNS
- Knowledge of telephony, messaging and infrastructure (VOIP and POTS)
- Knowledge of mobile devices
Benefits
- Healthcare benefits
- 401(k) plan and company match
- Crewmember stock purchase plan
- Short-term and long-term disability coverage
- Basic life insurance
- Free space available travel on JetBlue
- And more
Company Overview