[Remote] Client Success Associate, Employers
Note: The job is a remote job and is open to candidates in USA. Big Health is a remote-first company dedicated to improving mental health through digital therapeutics. The Client Success Associate will manage relationships with small and mid-sized employer clients, focusing on enrollment support and engagement with Big Health's products.
Responsibilities
- Build strong relationships with clients to become a trusted partner & advisor in supporting the mental health of client populations through utilization of Big Health’s products and offerings
- Manage and resolve day-to-day customer inquiries including eligibility, support of enrollment marketing materials, invoicing, member support inquiries, and workflows
- Support implementations and customer operations by actively managing action items and responding to client communications in a timely manner
- Identify opportunities to help clients expand engagement of our products within their populations
- Generate, customize, and analyze client level reporting. Reporting support may include reporting on small and mid-sized clients around member engagement and clinical outcomes
- Become a product expert and internal champion for clients as we improve our products
Skills
- At least 1 year of enterprise account management experience
- Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
- Strong problem resolution skills and proven ability to engage and interact with different stakeholders to resolve issues
- Strong empathy for customers and their success
- Ability to manage deadlines and prioritize in a fast-paced environment
- Strong attention to detail
- Outstanding written and verbal communication skills
- Growth mindset and willingness to partner and learn from your peers
- Desire to develop presentation and storytelling capabilities through PowerPoint
- An interest in healthcare, health tech, & mental health, and a passion for directly improving peoples' lives
Benefits
- Generous vacation policy
- Professional development fund
- Flexible working arrangements
- Competitive salary packages including stock options
Company Overview