[Remote] ZCX Business Development
Note: The job is a remote job and is open to candidates in USA. Zoom is a leading collaboration platform that helps people stay connected and get more done together. They are seeking a Contact Center Business Development Representative to generate qualified opportunities for their sales teams by researching, prospecting, and engaging high-value accounts.
Responsibilities
- Identifying and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns
- Executing 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach
- Working with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns
- Identifying and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs
- Developing compelling, account-specific messaging to engage C- level executives and VPs in Customer Experience (CX), IT, and Operations
- Maintaining accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth
- Tracking weekly and monthly performance, proactively adjusting strategies based on results and feedback
Skills
- Demonstrated previous experience working with contact center solutions, CCaaS, or customer experience technologies
- Have excellent customer service skills and sales acumen
- Work with multiple teams (CX Specialists, Sales, Field Marketing, ABM, Geo BDRs) to refine sales strategies
- Deliver in high-volume outbound prospecting, with the ability to handle rejection and adapt strategies
- Experience engaging C-level and VP executives, using consultative selling and personalized messaging
- Success in achieving or exceeding quarterly BDR quotas and contributing to pipeline growth
Benefits
- A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
- Support work-life balance
- Contribute to their community in meaningful ways
Company Overview
Company H1B Sponsorship