Microsoft Solutions Specialist
SHI International Corp. is a $16 billion global provider of IT solutions and services. The Microsoft Solutions Specialist serves as the subject matter expert for Microsoft customers, focusing on customer needs and recommending appropriate solutions for Microsoft products.
Responsibilities
- Primary focus on retention and growth sales of strategic Microsoft Agreements
- Support sales with customer engagements as the Microsoft subject matter expert
- Manage ongoing customer engagement on upcoming Microsoft milestones, including but not limited to renewal agreements and yearly true-ups
- Works with customers to determine ideal business outcomes and position SHI professional managed service offerings
- Assists in training SHI Sales teams on Microsoft products & programs and how customers can benefit from using core products
Skills
- Completed Bachelor's Degree or relevant work experience required
- 1-3 year of experience in Sales, Sales Support, Information Technology, or a similar role
- Ability to travel up to 10%
- The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic
- Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic
- Proficiency in utilizing Cisco's suite of tools such as CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer Service Hub to support technical and sales-related tasks - Basic
- Ability to understand and articulate various security technologies, including firewalls, endpoint protection, email security, and identity management, to identify and address customer security challenges - Basic
- Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development - Basic
Benefits
- Medical
- Vision
- Dental
- 401K
- Flexible spending
Company Overview
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