Experienced Bilingual Customer Engagement Representative – Hybrid Remote Opportunity at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? Look no further! arenaflex is seeking a highly skilled and bilingual Customer Engagement Representative to join our dynamic team. As a key member of our customer service team, you will play a vital role in driving customer satisfaction and loyalty.

About arenaflex

arenaflex is a leading innovator in the recreational purchasing industry, revolutionizing the way people buy and experience lifestyle products. With a strong focus on customer-centricity, we strive to deliver seamless, end-to-end digital buying experiences that inspire enthusiasts and make lifestyle purchases fast, easy, and accessible. Our mission is to connect people with their passions, and we're committed to building a best-in-class servicing organization to support our growing portfolio of powersports loans.

Job Summary

As a Customer Engagement Representative at arenaflex, you will be responsible for handling inbound and outbound calls, processing phone payments, conducting customer interview calls, and resolving customer issues via online chat channels. You will work closely with our team to ensure that customers receive exceptional service and support throughout their loan journey. This is a hybrid remote opportunity, offering the flexibility to work from home while still being part of a dynamic and collaborative team.

Key Responsibilities

* Handle an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving issues in a timely and professional manner

• Process phone payments and conduct outbound customer interview calls to ensure customer satisfaction and loyalty
• Communicate and resolve customer issues via online chat channels, providing clear and concise solutions to customer concerns
• Resolve common customer concerns regarding their powersports loan, including payment issues, loan terms, and other related matters
• Meet monthly productivity and quality goals, ensuring that customer service standards are consistently met
• Comply with all federal and state-specific laws that regulate collections and servicing activities, maintaining a high level of integrity and professionalism

Requirements

* High School Diploma or GED required, with some college coursework a plus

• Two years of customer service experience, preferably in auto finance or an installment loan portfolio, with collection experience a plus
• Working knowledge of Word and Excel, with the ability to master the use of web-based systems, such as LoanPro (training provided)
• Strong communication skills, both verbal and written, with the ability to communicate effectively with customers via phone and online chat channels
• Bi-lingual English/Spanish a plus, with the ability to communicate effectively with Spanish-speaking customers
• Excellent "people" skills, with a strong customer service attitude and problem-solving ability
• Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays, with a strong work ethic and commitment to punctuality

Benefits

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

Why Join arenaflex?

* Opportunity to work with a dynamic and innovative company that is revolutionizing the recreational purchasing industry

• Collaborative and supportive team environment, with a focus on customer-centricity and exceptional service
• Flexible remote work arrangement, with the ability to work from home while still being part of a dynamic team
• Comprehensive benefits package, including health care, PTO, and retirement plans
• Opportunities for career growth and development, with a focus on employee learning and development

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity at arenaflex. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team, and we're confident that you'll find a rewarding and challenging role at arenaflex. Apply To This Job

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. Apply for this job