Experienced Bilingual Customer Service Representative – Inbound Call Center – Work from Home Opportunity

At arenaflex, we pride ourselves on being a leader in the human services field, developing innovative solutions for complex operations. As a family-owned and operated business, we consider our employees and clients part of an extended family, fostering a culture of teamwork, dedication, empowerment, and work-life balance. We're a multi-state operation with over 650 employees, and we're committed to providing an optimal atmosphere for career growth and achievement.

Job Summary:

We're seeking an experienced Bilingual Customer Service Representative to join our team in a remote work-from-home environment. As a key member of our customer service team, you'll be responsible for receiving calls from child support client stakeholders, categorizing calls, and recording any abusive or extraordinary calls. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply.

About arenaflex:

arenaflex is a highly regarded technology producer in the human services field, dedicated to developing state-of-the-art solutions for complex operations. With a strong emphasis on work-life balance, we offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.

Key Responsibilities:

* Receive calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations

• Categorize all calls received in one of the categories provided
• Record any abusive and/or extraordinary calls
• Maintain a general understanding of policies and procedures
• Possess strong oral and written communication skills
• Knowledgeable in modern office practices, procedures, and equipment
• Exhibit excellent interpersonal skills using tact, patience, and courtesy

Requirements:

* High School Diploma or equivalent required

• At least one year prior experience in an area of service delivery, customer service, call center technology, or related field
• Must be proficient in data entry skills, including keyboard, mouse, and 10-key pad
• Must be able to type a minimum of 35 WPM (a typing test will be administered during the interview process)
• Basic knowledge of Microsoft Office
• Fluent in English and Spanish is a must

Virtual Work Requirements:

* Quiet and distraction-free place in your home to work at a desk/table

• Reliable, high-speed internet connection with at least 50 mbps download speed (cable or fiber) (NO dial-up, satellite, pre-paid internet, or cellular hotspots)
• Smartphone with Android OS or iPhone for user authentication

Training and Support:

* Self-directed training, allowing you to read materials and complete training modules at your own pace

• Periodic meetings with your Supervisor to discuss progress, address questions, and receive guidance

Compensation and Benefits:

* Competitive hourly rate of $14.50

• Full-time day shifts only (between 10am CST and 10pm CST), including at least one weekend day
• Comprehensive benefits package, including medical, dental, vision, and 401(k)
• Paid Time Off (PTO) accrual on your first day
• Health Club Reimbursements
• Career Growth Opportunities
• Exciting, fun, and supportive virtual work environment
• Coworkers who feel like family; we celebrate you!

Perks:

* Work from Home!

• 3-week virtual paid training
• Set schedule
• Medical, dental, vision after 30 days of enrollment for all Full-time employees
• 401(k)
• Paid Time Off (PTO) accrual on your first day!
• Health Club Reimbursements
• Career Growth Opportunities
• Wear Your PJs, Fuzzy Socks, Slippers, or Flip Flops To Work
• Exciting, Fun, and Supportive Virtual Work Environment
• Coworkers Who Feel Like Family; We Celebrate You!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and a drug-free workplace. We welcome veterans and their spouses.

How to Apply:

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply. Please visit our website to submit your application. Apply To This Job Apply for this job