Customer Service Representative

Responsibilities:

• Answer inbound and outbound calls in a timely and professional manner to resolve customer inquiries, complaints, and issues based on client instructions.
• Identify customer concerns or problems and offer effective solutions to ensure customer satisfaction.
• Provide accurate answers to customer questions and provide timely, effective solutions.
• Resolve customer issues or concerns, ensuring a satisfactory resolution.
• Maintain up-to-date records of calls including actions taken and follow-up requirements.
• Ensure confidentiality and privacy during all phone interactions.
• Adhere to quality assurance guidelines, ensuring all calls are handled in a timely, courteous, and effective manner.
• Use various technical systems, including desktop computers, call center software, phones, and the internet, to track and resolve customer issues.
• Collaborate with team members to resolve complex customer issues and ensure customer needs are met.
• Maintain sufficient reliable private internet connection, not supplied by the use of cellular data, with the ability to hardwire via ethernet cable

Basic Qualifications:

• High School Diploma or GED
• Strong communication skills
• Strong customer service skills
• Strong problem-solving skills
• Strong computer skills
• Ability to multi-task
• Ability to sit for extended periods of time
• Ability to pass a background check
• Strong internet connection due to the remote nature of this role

Preferred Qualifications:

• Fluently bilingual in Spanish
• Previous experience as a Customer Service Representative
• License(s) in Insurance, Healthcare, and/or Finance
• Previous Public Trust Clearance or ability to pass a Public Trust Clearance (for government clients only)

Compensation Range

$12.77 - 21.00 per hour. This represents the typical compensation range for this position based on experience, location, and other factors.

About VIATEQ

VIATEQ is a proactive provider of collaborative solutions for federal government agencies. Our collaborative service framework and flexibility allow employees, customers, and business partners to work together successfully anywhere, anytime. VIATEQ's service areas also allow government agencies to respond to competitive pressures and achieve new performance levels.

VIATEQ offers competitive compensation and a strong benefits package, including comprehensive healthcare, 401(k), paid time off, flexible spending accounts, professional development reimbursement, and other benefits for you and your family.

Equal Opportunity Statement

VIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.