Experienced Medical Billing Customer Support Specialist – Hybrid Role in Roy, UT at arenaflex

At arenaflex, we are a national leader in providing innovative medical solutions, empowering patients to manage their health and treatment at home. Our mission is to deliver high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. We are seeking a dedicated and detail-oriented Medical Billing Customer Support Specialist to join our arenaflex team in Roy, UT.

About arenaflex

arenaflex is a dynamic and patient-centric organization that has been a trusted partner in the healthcare industry for years. We provide a comprehensive range of medical products and services, including ventilators, oxygen, sleep apnea treatment, wound care solutions, and diabetic solutions. Our commitment to quality, innovation, and customer satisfaction has earned us a reputation as a leader in the industry.

Job Summary

We are seeking a highly motivated and organized Medical Billing Customer Support Specialist to join our team. In this role, you will provide exceptional support to our customers, including patients, referral sources, and employees, by performing tasks related to patient care and third-party reimbursement. You will be the first point of contact for new customers, ensuring that their needs are met and their questions are answered promptly and accurately.

Key Responsibilities

As a Medical Billing Customer Support Specialist, you will be responsible for:

• Providing support to customers through phone, email, and in-person interactions
• Processing new orders, responding to questions, and resolving issues in a timely manner
• Collecting co-pays and deductible amounts from customers
• Conducting insurance verification and eligibility for services/products
• Developing and maintaining a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Maintaining accuracy and quality control throughout patient contact and data input
• Managing all aspects of initial intake, including answering phone calls, receiving faxes, collecting patient and referral source information, and inputting data into our proprietary system
• Preparing complete and accurate files for the Billing Department
• Providing education to referral sources, patients, and employees on qualifications for service and third-party billing
• Providing product/service information by answering questions and offering assistance
• Providing technical assistance to customers as required
• Working extensively with our proprietary system, eIntake
• Performing other duties as assigned

Qualifications

To be successful in this role, you will need:

• A high school diploma or GED equivalent
• Experience with medical billing practices and third-party reimbursement (preferred)
• Experience in the medical field and administrative record management (preferred)
• One year of related work experience (preferred)
• Strong communication and interpersonal skills
• Ability to accurately perform simple mathematical calculations
• Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Ability to maintain confidentiality, discretion, and caution when handling sensitive information
• Ability to multi-task and work independently and as part of a team
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines
• Ability to lift and carry office equipment at times
• Requires sitting, walking, standing, talking, and listening
• Requires close vision to small print on computer and/or tablet and paperwork

Benefits

As a Medical Billing Customer Support Specialist at arenaflex, you will enjoy a comprehensive benefits package, including:

• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture is built on the values of innovation, teamwork, and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

How to Apply

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job