Remote First Notice of Loss (FNOL) Customer Service Representative – Inbound Call Center – Home‑Based Claims Intake Specialist

About arenaflex – Pioneering Subrogation Solutions

arenaflex is a leading player in the subrogation arena, where we partner with insurance carriers, property owners, and repair professionals to ensure that the party responsible for a loss shoulders the cost of the damage. Our mission is to simplify the claims journey, delivering swift, accurate, and compassionate service to every stakeholder involved. By leveraging cutting‑edge technology and a people‑first philosophy, arenaflex helps clients focus on what matters most—recovering from loss and moving forward.

Why This Role Matters

As a First Notice of Loss (FNOL) Customer Service Representative, you are the first human voice a claimant hears after an incident. Your ability to capture critical details, convey empathy, and accurately log information sets the foundation for successful claim resolution. In this fully remote position, you will be the bridge between field operators, engineers, and our internal claims teams, ensuring that every report is entered with precision and urgency.

Key Responsibilities

• Answer inbound calls from engineers, technicians, and field operators reporting property damage or underground incidents.
• Gather essential claim details, including location, nature of damage, and supporting documentation, while adhering to a scripted workflow.
• Enter data accurately into arenaflex’s customized claims management system, maintaining a high level of data integrity.
• Analyze photos, maps, and other visual evidence to verify damage and determine the appropriate claim pathway.
• Provide courteous, solution‑focused service to both internal stakeholders and external partners, ensuring a positive experience for all callers.
• Collaborate with the FNOL team to meet daily performance metrics such as talk time, readiness, and service level standards.
• Participate in special projects or process‑improvement initiatives as assigned, contributing ideas that enhance efficiency.
• Maintain a professional home office environment, utilizing arenaflex‑provided equipment and adhering to security protocols.

Performance Incentives & Bonus Structure

arenaflex rewards high performers through a transparent, tiered bonus system and an FNOL‑specific incentive program:

• Tiered Support Bonus: Earn additional compensation based on total fees generated each month.
  • Level 1 – $105 bonus
  • Level 2 – $150 bonus
  • Level 3 – $205 bonus
• FNOL Incentive Program: Daily earnings of $10 for meeting talk‑time, readiness, and service‑level targets, paid on the 5th of the following month.

Essential Qualifications

• U.S. citizenship or permanent residency; applicants must reside within the United States (excluding California, North Carolina, Washington State, Illinois, and Oregon).
• Minimum of 6 months to 1 year of proven call‑center or customer‑service experience.
• High school diploma or equivalent; additional education or certifications are a plus.
• Proficient typing speed of at least 55 words per minute with a high degree of accuracy.
• Strong command of Microsoft Excel, Word, Outlook, PDF tools, and internet research techniques.
• Demonstrated ability to interpret visual data (photos, maps) to assess damage.
• Exceptional verbal and written communication skills, with a focus on active listening.
• Experience with Microsoft Teams or similar collaboration platforms is advantageous.

Preferred Skills & Competencies

• Ability to remain calm and professional under high‑volume call conditions.
• Detail‑oriented mindset with a commitment to data accuracy.
• Problem‑solving aptitude, enabling quick identification of claim nuances.
• Self‑motivation and discipline to thrive in a remote work setting.
• Team‑oriented attitude, willing to share knowledge and support peers.
• Flexibility to work varied shifts, as the FNOL department operates 24/7/365.

Compensation, Benefits, and Perks

arenaflex offers a competitive base salary complemented by the bonus and incentive programs outlined above. In addition, you will enjoy a comprehensive benefits package that includes:

• Paid Time Off (PTO) accrued at 5 hours per pay period, equating to roughly three weeks after the first full year of service.
• Monthly stipend of $50 toward your home internet service, ensuring reliable connectivity.
• Eligibility for a matched 401(k) retirement plan, helping you build long‑term financial security.
• Access to health, dental, and vision insurance options, with employer contributions.
• Opportunities for professional development, including training modules on claims processing, communication excellence, and advanced software tools.
• Recognition as a four‑year winner of The Oklahoman Top Workplaces award, reflecting arenaflex’s commitment to employee satisfaction.
• Inclusive, equal‑opportunity employment practices, fostering a diverse and supportive workplace.

Culture & Work Environment at arenaflex

At arenaflex, we believe that a thriving workforce is built on a foundation of respect, collaboration, and balance. Our core principles—Process, Results, Culture, and Experience—guide every decision, from daily operations to strategic initiatives. Highlights of our culture include:

• Community Engagement: Regular volunteer events and charitable initiatives that allow employees to give back.
• Celebratory Events: Company‑wide gatherings (virtual and in‑person) that recognize milestones, achievements, and personal milestones.
• Work‑Life Harmony: Flexible scheduling options, remote‑first policies, and a supportive management team that values personal well‑being.
• Continuous Learning: Access to webinars, mentorship programs, and cross‑departmental projects that expand skill sets.

Career Growth Opportunities

Starting as an FNOL Representative opens pathways to a variety of career trajectories within arenaflex. High‑performing agents often advance to roles such as:

• Senior Claims Analyst – overseeing complex claim investigations.
• Team Lead – managing a group of FNOL specialists and driving performance metrics.
• Training & Development Coordinator – designing onboarding and ongoing education programs.
• Operations Manager – shaping departmental processes and strategic initiatives.

arenaflex invests in internal talent, offering tuition reimbursement, certification support, and a clear promotion framework.

Application Process & Next Steps

If you are a motivated, detail‑oriented communicator who thrives in a remote environment and wants to make a tangible impact on the claims lifecycle, we invite you to join arenaflex. The selection process includes a brief phone interview, a skills assessment focused on typing speed and data entry accuracy, and a final interview with the FNOL leadership team.

All candidates will be subject to pre‑employment drug screening and a criminal background check, in accordance with arenaflex’s compliance standards.

Ready to Make a Difference?

Take the next step in your career and become part of a forward‑thinking organization that values your expertise, rewards your performance, and supports your growth. Click the link below to submit your application and start your journey with arenaflex today.

Apply Job!