Experienced Customer Service Specialist – Retail Sales and Customer Experience

At arenaflex, we're passionate about delivering exceptional customer experiences and inspiring our customers to create their own possibilities. As an Experienced Customer Service Specialist, you'll play a vital role in driving sales growth, building strong relationships with customers, and ensuring that every interaction with arenaflex is memorable and positive.

About arenaflex

arenaflex is a leading provider of paints, coatings, and innovative solutions that make the places and spaces in our world brighter and stronger. Our purpose is to inspire and improve the world by coloring and protecting what matters. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our employees can grow, learn, and thrive.

Job Summary

As an Experienced Customer Service Specialist, you'll be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of customer satisfaction. You'll work closely with wholesale and retail customers to determine their needs, answer their questions, and recommend the right solutions. You'll also be expected to promptly resolve any customer concerns, stay up-to-date with product features, and maintain the high quality and visual standards of our products and store.

Key Responsibilities

* Ensure high levels of customer satisfaction through excellent sales service

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

* Have a valid, unrestricted Driver's License

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and development
• Inclusive and supportive work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and development programs
• Access to cutting-edge technology and tools
• Collaborative and dynamic team environment

How to Apply

If you're passionate about delivering exceptional customer experiences and inspiring our customers to create their own possibilities, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website or by clicking on the "Apply for the job now!" button below.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that's inclusive, supportive, and empowering, where our employees can grow, learn, and thrive.

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range.

Work Environment

Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences and driving sales growth. As an Experienced Customer Service Specialist, you'll work closely with our sales team, customers, and other stakeholders to achieve our goals and objectives.

Career Growth Opportunities

arenaflex is committed to helping our employees grow and develop their careers. We offer comprehensive training and development programs, as well as opportunities for career advancement and professional growth.

Learning Benefits

arenaflex is committed to creating a workplace that's inclusive, supportive, and empowering, where our employees can grow, learn, and thrive. We offer a range of learning benefits, including:

• Comprehensive training and development programs
• Access to cutting-edge technology and tools
• Collaborative and dynamic team environment
• Opportunities for career growth and development
• Recognition and rewards for outstanding performance

Work-Life Balance

arenaflex is committed to helping our employees achieve a better work-life balance. We offer a range of benefits, including:

• Paid time off
• Flexible scheduling
• Telecommuting options
• Employee assistance programs

Why Join arenaflex?

arenaflex is a leading provider of paints, coatings, and innovative solutions that make the places and spaces in our world brighter and stronger. We're passionate about delivering exceptional customer experiences and inspiring our customers to create their own possibilities. Join our team and be part of a dynamic and inclusive work environment that's committed to creating a better world.

Apply Now

If you're passionate about delivering exceptional customer experiences and inspiring our customers to create their own possibilities, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website or by clicking on the "Apply for the job now!" button below. Apply for this job