Experienced Customer Service Specialist – Retail Sales and Customer Experience

At arenaflex, we're dedicated to inspiring and improving the world by coloring and protecting what matters. As a Customer Service Specialist in our retail stores, you'll play a vital role in delivering exceptional customer experiences and driving sales growth. If you're passionate about providing top-notch service, building strong relationships, and staying up-to-date with the latest products and trends, we want to hear from you!

About arenaflex

arenaflex is a leading global coatings company that's been a trusted partner for over 150 years. Our purpose is to inspire and improve the world by coloring and protecting what matters. We're committed to innovation, quality, and customer satisfaction, and we're always looking for talented individuals who share our values.

Job Summary

As a Customer Service Specialist, you'll work closely with wholesale and retail customers to determine their needs, answer their questions, and recommend the right solutions. You'll be responsible for providing exceptional customer service, achieving sales goals, and maintaining the high quality and visual standards of our products and stores. If you're a people person with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide exceptional customer service to wholesale and retail customers, ensuring high levels of satisfaction and loyalty

• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers, understanding their needs and preferences
• Process sales transactions accurately and consistently, following company policies and procedures
• Achieve sales goals on a monthly, quarterly, and yearly basis, staying up-to-date with product features and promotions
• Maintain precise work order files and formulas, ensuring accuracy and efficiency
• Pull appropriate products from the sales floor or warehouse, stocking shelves and setting up displays
• Clean store equipment, load/unload delivery trucks, and assist in making deliveries as needed
• Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
• Remain knowledgeable on products offered, discussing available options and suggesting ways to improve sales
• Comply with inventory control procedures, ensuring accurate tracking and reporting

Essential Qualifications

* Must be at least 18 years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

* Have a valid, unrestricted Driver's License

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support
• Flexible scheduling and work-life balance
• Access to cutting-edge technology and tools
• Opportunities to work with a global leader in the coatings industry

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. We are proud to be an inclusive and supportive workplace, where everyone has the opportunity to succeed and grow.

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for career growth and development, as well as recognition and rewards for outstanding performance.

Work Environment

Our retail stores are fast-paced and dynamic, with a focus on delivering exceptional customer service and driving sales growth. As a Customer Service Specialist, you'll work closely with customers, colleagues, and management to achieve sales goals and maintain a positive work environment.

Career Growth Opportunities

arenaflex is committed to helping our employees grow and develop their careers. We offer comprehensive training and support, as well as opportunities for advancement and professional development. Whether you're looking to move into a leadership role or explore new opportunities, we're here to support you.

Learning Benefits

arenaflex is committed to providing our employees with the skills and knowledge they need to succeed in their roles. We offer comprehensive training programs, including on-the-job training, classroom training, and online learning opportunities. We also provide access to cutting-edge technology and tools, as well as opportunities to work with a global leader in the coatings industry.

Work-Life Balance

arenaflex is committed to providing our employees with a healthy work-life balance. We offer flexible scheduling and work-life balance programs, including paid time off, flexible hours, and telecommuting options. We also provide access to employee assistance programs, including counseling services and wellness programs.

Recognition and Rewards

arenaflex is committed to recognizing and rewarding our employees for their outstanding performance. We offer a range of recognition and rewards programs, including bonuses, promotions, and awards. We also provide opportunities for career growth and development, as well as recognition and rewards for outstanding performance.

Flexible Scheduling

arenaflex is committed to providing our employees with flexible scheduling options. We offer flexible hours, including part-time and full-time schedules, as well as telecommuting options. We also provide access to employee assistance programs, including counseling services and wellness programs.

Access to Cutting-Edge Technology

arenaflex is committed to providing our employees with access to cutting-edge technology and tools. We offer a range of technology platforms, including CRM software, inventory management systems, and sales tracking tools. We also provide training and support to ensure that our employees are equipped to use these tools effectively.

Opportunities to Work with a Global Leader

arenaflex is a global leader in the coatings industry, with operations in over 100 countries. As a Customer Service Specialist, you'll have the opportunity to work with a global team, collaborating with colleagues and customers around the world. You'll also have access to cutting-edge technology and tools, as well as opportunities for career growth and development.

Conclusion

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!

Apply Now

To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you! Apply for this job Apply for this job