ICR Information Request Specialist

Ready to make a difference for hospitals while working from home? Start your next chapter at Revecore! For over 25 years, Revecore has been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We're powered by people, driven by technology, and dedicated to our clients and employees. If you're looking for a collaborative and diverse culture with a great work/life balance, look no further.

Revecore Perks

• We offer paid training and incentive plans
• Our medical, dental, vision, and life insurance benefits are available from the first day of employment
• We enjoy excellent work/life balance
• Our Employee Resource Groups build community and foster a culture of belonging and inclusion
• We match 401(k) contributions
• We offer career growth opportunities
• We celebrate 12 paid holidays and generous paid time off  

Pay: $15hr

Purpose

Provides a high level of service to meet company commitments and objectives to facilitate timely resolution of client accounts for assigned clients, while acting as a liaison between our claims representatives and our providers.

Essential Duties and Responsibilities

• Updates patient accounts with information received from hospitals and follow-up with Contact Specialist.
• Accesses client connections/computer system to obtain information required to update accounts. Monitors requests to ensure they do not age beyond day.
• Performs special projects or tasks as assigned.
• Assist IT in resolving access issues.

Job Knowledge, Skills and Abilities Required

• Ability to communicate effectively and professionally both verbally and in writing.
• Demonstrated skill in providing a high level of customer service to external customers (clients) and internal customers (company departments).
• Demonstrated ability to work independently and follow-through on assignments with minimal direction.
• Knowledge of or ability to learn client and Operations processes and how they interact.
• Ability to produce accurate work while maintaining attention to detail.
• Skilled in organizing and setting priorities according to situational demands.
• Ability to work effectively under minimal supervision.
• Must have working knowledge of Excel and Word. Ability to gain proficiency in working with varied hospital databases.
• Must have a high level of attention to detail and be skilled in organizing and prioritizing work.

Education and Experience Qualifications

• High school diploma or equivalent required.
• Eagerness to learn new technologies and develop proficiency in internal applications
• Strong computer navigation skills and experience using multiple software programs simultaneously to complete work.

How we'll set you up for success

• Extensive multi-week training with ongoing support from teammates following training.
• Access to a robust knowledgebase for continued reference in your role.
• Visibility to your individual performance metrics enables you to set goals.
• Computers and necessary work equipment are provided 
• Involved management who leans in to support your productivity metrics.

Work at Home Requirements

• A quiet, distraction-free environment to work from in your home. 
• A secure internet connection is required. 
• Home internet with speeds >20 Mbps for downloads and >10 Mbps for uploads. 
• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive. 

Must reside in the United States within one of the states listed below

Alabama, Arkansas, Delaware, Florida, Georgia, Illinois, Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, Nebraska, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin, and West Virginia

Revecore is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status.     We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.

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