Instructional Design and Content Management Lead

Start your next chapter at Revecore! For over 25 years, we've been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We're powered by people, driven by technology, and dedicated to our clients and employees. If you're looking for a collaborative and diverse culture with a great work/life balance, look no further.   Position Summary

The Instructional Design and Content Management Lead designs, develops, and governs scalable, high‑impact learning and knowledge solutions that accelerate team performance across the organization. This hybrid role blends creative instructional design with strategic content and platform management, ensuring that learning programs, knowledge assets, and system architecture all contribute to measurable business outcomes.

The role is responsible for developing engaging eLearning and blended learning, administering the organization's Learning Management System (LMS), and overseeing the Knowledge/Content Management System (KMS) to maintain a single, accurate source of truth for all training and reference materials.

Key Responsibilities

Instructional Design & Courseware Development

• Conduct learning needs assessments and define measurable objectives aligned to operational KPIs.
• Design and develop eLearning modules in Articulate Storyline 360and Rise 360, leveraging interactivity, scenarios, and simulations to drive engagement.
• Create blended and VILT curricula with corresponding facilitator guides, participant materials, and job aids.
• Apply adult learning theory, ADDIE/SAM frameworks, and performance consulting principles throughout design.
• Build assessments, knowledge checks, and evaluations tied to skill competency and performance outcomes.
• Ensure all learning products are accessible (WCAG 1 AA compliant) and optimized for mobile and desktop delivery.
• Maintain standardized design templates, storyboards, branding, and version control for all content.
• Use data, surveys, and performance feedback to inform continuous improvement cycles for existing learning assets.

LMS Administration

• Configure, manage, and optimize the organization's LMS(e.g., Skyprep, Cornerstone, Docebo, or comparable platform).
• Manage course catalogs, user groups, enrollments, certifications, and automated learning paths.
• Publish, QA, and troubleshoot SCORM/xAPI content to ensure flawless playback across devices and browsers.
• Support user management, SSO configuration, competency tracking, and compliance reporting.
• Partner with operational leads to align LMS reports and dashboards with key metrics such as time‑to‑proficiency, quality outcomes, and completion/adoption rates.
• Ensure up‑to‑date governance for content storage, release management, and platform versioning.

Knowledge / Content Management (KMS / CMS)

• Lead the design and administration of the organization's knowledge or content management system, ensuring clarity, consistency, and scalability.
• Define the information architecture, taxonomy, and metadata structure for easy navigation and findability.
• Establish authoring standards, content lifecycle policies, and approval workflows.
• Implement templates, version control, search optimization, and analytics to improve content discoverability and maintenance.
• Track usage metrics, zero‑result searches, and content health to guide content refresh cycles.
• Integrate the KMS/CMS with collaboration and learning platforms to create "learn‑in‑the‑flow"access for employees.
• Champion knowledge governance, ensuring alignment between the KMS, LMS, and frontline operational practices.

Collaboration & Enablement

• Partner with SMEs and business leaders to prioritize content creation and ensure learning relevance.
• Develop playbooks and conduct enablement sessions for content authors and facilitators.
• Coordinate cross‑functional projects including LMS migrations, knowledge audits, and automation initiatives.
• Work closely with IT, HR, and compliance teams to ensure data integrity, content security, and regulatory alignment.
• Mentor contributors to uphold brand, instructional, and content standards across all repositories.
• Drive standardization across learning and knowledge materials to ensure consistent learner experience and compliance.

Education/Licensing/Certifications

Bachelor's degree in Instructional Design, Education, Communications, or related field (or equivalent experience).

Work Experience & Skills

• 4--6+ years of combined experience in instructional design, eLearning development, and LMS/KMS administration.
• Expert proficiency with Articulate Storyline 360 and Rise 360; strong grasp of SCORM/xAPI standards and LMS testing.
• Demonstrated experience administering modern LMS platforms and configuring integrations or reporting.
• Proven ability to manage a content or knowledge base (architecture, tagging, search optimization, lifecycle).
• Skilled in data analysis and translating metrics into actionable learning or content improvements.
• Excellent communication, collaboration, and stakeholder management skills.
• Strong time‑management and organizational abilities; comfortable in a fast‑paced, remote environment.

Preferred Skills and Certifications

• Certifications: APTD, CPTD, CPLP, CompTIA Project+, ITIL 4 Foundation, or similar.
• Experience migrating or governing KMS/CMS environments (Confluence, SharePoint Online, Guru, Bloomfire, or equivalent).
• Familiarity with Power BI or similar tools for dashboard and reporting automation.
• Exposure to healthcare revenue cycle operations or data‑sensitive environments (preferred).
• Knowledge of workflow automation, metadata governance, and accessibility standards

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
• Work at Home Requirements:  

• A quiet, distraction-free environment to work from in your home.   
• A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required. 
• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.   

Must reside in the United States within one of the states listed below:

Alabama, Arkansas, Delaware, Florida, Georgia, Iowa, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, Nebraska, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin, and West Virginia

Revecore is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status.     We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.