Existing Logo, Sales Development Representative

athenahealth is dedicated to creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Existing Logo SDR is responsible for driving revenue growth within the existing customer base through inbound lead qualification and outbound prospecting, identifying new opportunities, and supporting the sales team's strategic initiatives.

Responsibilities

• CSM-Generated Leads: Proactively engage with leads and opportunities handed off by the Customer Success team, focusing on upsell, cross-sell, and expansion opportunities
• Web and Email Channels: Qualify and respond to inbound inquiries from existing clients originating from our website and email campaigns
• Lead Nurturing/ All other Marketing Channels: Nurture inbound leads that are not yet ready for a sales conversation, maintaining consistent communication until they become a viable opportunity
• Strategic Accounts: Conduct targeted outbound campaigns to key accounts, building relationships with new stakeholders and identifying additional business units or departments that could benefit from our solutions
• Open Sockets: Identify and pursue "open sockets" or which ERCM products they do not currently have
• In-Market Trips: Support AE-led in-market trips by prospecting into target accounts within the same geographic area to secure meetings and create a full schedule

Skills

• Strong organizational skills – Comfortable multitasking in an Inbound/Outbound hybrid role
• Client-facing interest – A potential interest in working with clients and a passion for a relationship-based selling approach
• Strategic and analytical mindset – Someone who's motivated by using data to prospect and enjoys a more thoughtful, research-driven process (on average, about 6 research steps per client before a call)
• Research-oriented – Appreciates the value of leveraging what we know about existing clients, rather than using a 'spray and pray' style of outreach
• Flexibility – Comfortable with change, as our EL space is constantly evolving and bringing new products to market

Benefits

• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces
• Flexibility
• Book clubs
• External speakers
• Hackathons

Company Overview

Company H1B Sponsorship