[Remote] Bilingual Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Integrity is a leading independent distributor of life, health, and wealth insurance products, and they are seeking a Bilingual Customer Support Representative. The role involves managing client interactions, answering questions, assisting with claims, and providing overall support to ensure a positive customer experience.

Responsibilities

• Manage large amounts of inbound and/or outbound calls in a timely manner
• Follow communication scripts, prompts, call flows when handling different topics
• Identify customer’s need and clarify information
• Seize opportunities to schedule appointments, where applicable
• Keep records of all conversations in our call center database in a comprehensible manner
• Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support
• Ability to adapt and respond to different types of characters
• Ability to work well in a structured work setting and adhere to a daily schedule
• Work closely with Call Center Managers to promptly resolve issues
• Handle complaints professionally
• Meet personal/team/site qualitative and quantitative targets
• Assist customers with finding/changing doctors, and ordering ID cards
• Assist insured’s with disputing bills, filing grievances and appeals
• Set up gym membership programs
• Assist in submitting initial applications for Medicare and/or Social Security benefits
• Strong attention to detail with excellent time management and decision-making skills

Skills

• Bilingual (Required) - Spanish and English - Strong written and verbal communication
• Customer Service Experience
• Eager and willing to learn
• Have compassion and a strong work ethic
• Have strong communication skills and computer literacy

Benefits

• Eligible for benefit plans on the 1st of the month following date of hire
• Eligible for our 401K retirement plan the 1st of the month following 30 days of employment
• Eligible for a total of 12 days of paid personal time off
• Eligible for 11 Company-paid Holidays immediately
• Employee Referral Bonus

Company Overview