Cash Application Representative I
HALO Branded Solutions is a global leader in the branded merchandise industry, connecting people and brands to create meaningful experiences. The Cash Application Representative I plays a critical role in ensuring accurate processing and excellent service to both internal and external stakeholders, focusing on operational accuracy and communication.
Responsibilities
- Deposit/post any cash or live checks received at the Sterling location
- Process credit card transactions, including pre-charging, charging, posting, and disputes via multiple methods (e.g., customer self-service portal, dedicated phoneline)
- Contact customers via telephone and email regarding payment application or credit card issues
- Collaborate with Credit and Collections teams and Sales Executives regarding deposits and customer remittance information
- Support Liaison for customer on customer facing questions for payment processing
- Payment link processing on orders
Skills
- At least 1+ year of previous direct cash application experience in an office environment
- Proficient in Microsoft Word, Excel, and Outlook
- Great communicator and listener in-person, over phone, email, and video conference
- Values curiosity, creativity, inclusive teams, and achieving results
- Problem solver that is comfortable making judgment calls how to spend time
- Enjoys learning by providing, receiving and responding positively to constructive feedback
- Detail oriented and strong organizational skills
- Able to work overtime when required
- Associate's degree in Accounting
Benefits
- Nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance
- Additional Voluntary Benefits
- 401(k) Retirement Savings Plan
- Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA)
Company Overview